Customer Service Representative

1 week ago


the woodlands, United States Westway Feed Products LLC Full time

We are seeking a highly skilled Customer Service Representative to join our team at Westway Feed Products LLC in Houston, Texas.

The successful candidate will be responsible for managing customer relationships, resolving issues, and ensuring excellent customer service standards.

We offer a competitive salary of $55,000 - $65,000 per year, depending on experience, and a comprehensive benefits package.

Job Description:

This is an exciting opportunity to work with a global leader in the animal feed industry. As a Customer Service Representative, you will be the primary point of contact for internal groups such as sales, operations, and supply chain.

  • Serve as the main point of contact between customers and internal teams.
  • Process customer communications daily via phone, email, and text.
  • Engage with production facilities on customer orders and deliveries.
  • Resolve customer product or service problems.

You will also assist assigned sales groups with price FX support and customer communication.

Required Skills and Qualifications:

To be successful in this role, you will need:

  • Prior successful industry customer service experience.
  • Strong interpersonal and communication skills.
  • Attention to detail, problem-solving, prioritization, time management, and organizational skills.
  • Ability to manage multiple tasks and adapt to changing priorities.

We value diversity and inclusivity in the workplace and are committed to creating a welcoming environment for all employees.

Benefits:

We offer a comprehensive benefits package, including:

  • A competitive salary range of $55,000 - $65,000 per year.
  • A generous paid time off policy.
  • A comprehensive health insurance plan.
  • A 401(k) retirement savings plan with company match.

If you are passionate about delivering exceptional customer service and have a strong background in customer-facing roles, we encourage you to apply.



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