Customer Service Operations Manager

5 days ago


The Woodlands, United States impac Fleet Full time

About the Role

We are seeking a Customer Service Operations Manager to join our team at impac Fleet. As a key member of our operations team, you will play a crucial role in ensuring the success of our customers by providing exceptional customer service and support.

Key Responsibilities:

  • Manage customer relationships and resolve issues in a timely and professional manner
  • Develop and implement processes to improve customer satisfaction and loyalty
  • Collaborate with internal teams to ensure seamless communication and execution of tasks

Requirements:

  • Strong leadership and management skills
  • Ability to work effectively in a fast-paced environment
  • Proven track record of success in customer-facing roles

What We Offer:

  • $48,000 - $58,000 per year based on experience
  • 16 days paid time off in the first year
  • 7 additional paid holidays
  • Company-paid life insurance
  • Optional medical insurance
  • Company-paid training and continuing education

A Day in the Life:

As a Fleet Management Specialist or Customer Service Operations Manager at impac Fleet, you can expect a dynamic and challenging work environment. You will have the opportunity to work closely with our team to deliver exceptional customer service and support, and to develop your skills and knowledge in a rapidly evolving industry.



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