Customer Service Professional
3 days ago
Are you a results-driven individual who thrives in fast-paced environments? Do you possess exceptional communication skills and a passion for delivering top-notch customer experiences?
We are seeking a talented Customer Service Representative to join our team at Impac Fleet. As a key member of our operations team, you will be responsible for providing seamless support to our clients, ensuring their needs are met with promptness and professionalism.
About the Role:- Deliver world-class customer service by responding to queries, resolving issues, and proactively offering solutions.
- Become an expert in our CRM system (Salesforce) and utilize its features to streamline communication and workflow.
- Cultivate strong relationships with internal teams and external stakeholders through active listening, empathy, and clear communication.
- Stay up-to-date on product knowledge and industry trends to provide informed advice and guidance to customers.
- Minimum 40+ WPM typing speed.
- Strong experience with Salesforce or similar CRM systems.
- Excellent verbal and written communication skills.
- Ability to multitask, prioritize, and manage time effectively under pressure.
Compensation Package:
- $42,000 - $52,000 per annum based on experience.
- 16 paid days off in the first year.
- 7 additional paid holidays.
- Company-paid life insurance.
- Optional medical insurance.
- Professional development opportunities through company-paid training and continuing education.
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