Customer Experience Specialist
6 days ago
At impac Fleet, we're looking for a Customer Experience Specialist to join our team. As a key member of our fleet management team, you will be responsible for delivering exceptional customer service and support.
About the RoleThis is a full-time position that requires excellent communication and problem-solving skills. You will work closely with our team to ensure that each customer journey is successful and that our customers receive timely and accurate support.
The ideal candidate will be a confident verbal and written communicator, a proactive team player, and a strong problem solver who can multi-task and prioritize effectively.
Key Responsibilities- Manage customer activity updates and communications within our CRM system (Salesforce)
- Build and maintain relationships with our customers and internal teams
- Actively listen and solve problems, prioritizing tasks and managing time effectively
- Provide accurate and complete information by offering the right solutions
- Identify sales opportunities and generate leads by discussing benefits of our products with customers
- Strong communication and problem-solving skills
- Experience with Salesforce or similar CRM systems
- Proficient in Excel and typing at 40+ words per minute
- Bachelor's or Associate's degree preferred or equivalent education/experience
- Estimated salary: $45,000 - $55,000 based on experience
- 16 days paid time off in the first year
- 7 additional paid holidays
- Company-paid life insurance
- Optional medical insurance
- Company-paid training and continuing education
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