Customer Service Strategy Lead

5 days ago


the woodlands, United States Othram Inc. Full time
Othram Inc. is a pioneering organization that integrates lab services, advanced technology, and forensic software development to empower law enforcement agencies worldwide. We are looking for a mission-driven individual to lead our customer service efforts as Customer Service Strategy Lead.

This role involves setting up and managing a centralized customer service strategy to triage and address inquiries from internal and external stakeholders, including detectives, coroners, and other key partners. The ideal candidate will have extensive experience in managing customer service operations, handling high volumes of inquiries, and working closely with operational teams, sales, and account management. They should also be proficient in ticketing systems like Zendesk and have strong cross-functional collaboration skills.

The estimated salary for this position is $120,000 per year, plus unlimited PTO, opportunities for professional growth within the company, and work in a collaborative and innovative environment at the forefront of forensic science. Our team includes experts from diverse fields, united by a shared mission to build a better infrastructure for justice.

As Customer Service Strategy Lead, you will play a critical role in delivering a world-class experience for our clients and ensuring exceptional support for both internal and external stakeholders. If you thrive in fast-paced, high-pressure environments and are passionate about creating systems that drive efficiency and client satisfaction, we encourage you to apply for this exciting opportunity.

  • The Woodlands, United States Simplicity Group Holdings Full time

    About the Opportunity: We are seeking a seasoned Marketing Strategy Advisor to join our team at Simplicity Group Holdings. As a Marketing Strategy Advisor, you will be responsible for developing innovative solutions to expand the financial advisor's practice and provide exceptional customer service.">Main Responsibilities:Develop creative marketing...


  • The Woodlands, United States MCKESSON Full time

    McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.What you do at McKesson matters. We foster a culture...


  • The Woodlands, United States Othram Inc. Full time

    Help build a better and more robust infrastructure for justice.Othram is revolutionizing cold and contemporary forensic investigations by seamlessly integrating laboratory science, innovative software, and optimized processes. Our proprietary technology empowers local, state, and federal law enforcement agencies—both in the United States and...


  • THE WOODLANDS, United States MCKESSON Full time

    McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.What you do at McKesson matters. We foster a...


  • The Woodlands, United States impac Fleet Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our team at impac Fleet. This is an exciting opportunity for a motivated individual who enjoys working with customers and providing exceptional service.Key Responsibilities:Provide timely and accurate support to customers via phone, email, or chat.Act as a problem solver,...


  • the woodlands, United States Othram Inc. Full time

    Help build a better and more robust infrastructure for justice.Othram is revolutionizing cold and contemporary forensic investigations by seamlessly integrating laboratory science, innovative software, and optimized processes. Our proprietary technology empowers local, state, and federal law enforcement agencies—both in the United States and...


  • the woodlands, United States Othram Inc. Full time

    Help build a better and more robust infrastructure for justice.Othram is revolutionizing cold and contemporary forensic investigations by seamlessly integrating laboratory science, innovative software, and optimized processes. Our proprietary technology empowers local, state, and federal law enforcement agencies—both in the United States and...


  • the woodlands, United States Westway Feed Products LLC Full time

    Role OverviewWe have an exciting opportunity for someone to join us as a Customer Services Specialist to join our team at the head office in the Woodlands, Houston, to provide customer service support functions for Westway internal and external customers. The post-holder will be responsible for managing existing business relationships and will become a...


  • The Woodlands, United States Westway Feed Products LLC Full time

    Role OverviewWe have an exciting opportunity for someone to join us as a Customer Services Specialist to join our team at the head office in the Woodlands, Houston, to provide customer service support functions for Westway internal and external customers. The post-holder will be responsible for managing existing business relationships and will become a...


  • The Woodlands, United States Laderach USA Full time

    About UsLäderach Chocolatier Suisse, a family-owned premium Swiss chocolate company, is dedicated to creating sweet moments of joy in everyday life.Our MissionWe strive for perfection every day, mastering the art of chocolate-making and delivering exceptional customer experiences.Job SummaryWe are seeking a Customer Experience Manager to lead our sales team...


  • the woodlands, United States Westway Feed Products LLC Full time

    We are seeking a highly skilled Customer Service Representative to join our team at Westway Feed Products LLC in Houston, Texas.The successful candidate will be responsible for managing customer relationships, resolving issues, and ensuring excellent customer service standards.We offer a competitive salary of $55,000 - $65,000 per year, depending on...


  • The Woodlands, United States TWFG Insurance Full time

    About the PositionTWFG Insurance is a leading provider of insurance solutions, with a strong presence in 49 states. We're seeking a highly motivated and organized Customer Service and Operations Associate to join our team and support our agents in delivering exceptional service to our customers. In this role, you'll be responsible for managing multiple...


  • The Woodlands, United States impac Fleet Full time

    Fulfill Your Potential with Impac FleetAre you a results-driven individual who thrives in fast-paced environments? Do you possess exceptional communication skills and a passion for delivering top-notch customer experiences?We are seeking a talented Customer Service Representative to join our team at Impac Fleet. As a key member of our operations team, you...


  • The Woodlands, United States impac Fleet Full time

    About the RoleWe are seeking a Customer Service Operations Manager to join our team at impac Fleet. As a key member of our operations team, you will play a crucial role in ensuring the success of our customers by providing exceptional customer service and support.Key Responsibilities:Manage customer relationships and resolve issues in a timely and...


  • The Woodlands, United States Huntsman Full time

    Job Description:Strategic Category Lead - Corporate ServicesHuntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals. Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets. We operate more than...


  • The Woodlands, United States Base Full time

    Job OverviewWe are seeking a driven and resourceful Sales Manager to lead our efforts in prospecting and selling to port service providers, ship charterers, and agencies.This role will involve working closely with our CRO to develop and execute a go-to-market strategy that resonates with the unique needs of our clients.In this position, you'll be responsible...


  • The Woodlands, United States Ulta Beauty, Inc. Full time

    Job OverviewWe are seeking a talented Assistant Services Manager to join our team at Ulta Beauty, Inc. This role plays a crucial part in driving sales growth in hair and skin services by leading a high-performing team.Key Responsibilities:Promote exceptional guest service while managing salon operations, events, and financial performance.Lead a team of...


  • The Woodlands, United States Laderach USA Full time

    About Laderach USAFreshness is our everlasting frame of mind. We carefully select the finest ingredients to create a unique chocolate experience.In connecting the rainforests with the Swiss Alps, we find the origins of our taste. Our commitment to quality ensures that every step of the way, from cocoa fields to customer, meets our high standards.Join Our...


  • The Woodlands, United States Ideatree Full time

    JOB DESCRIPTION: Customer Support Representative WHO WE ARE:At eigital, we drive progress by enabling global organizations to stay ahead in an ever-changing technological, societal, and cultural landscape. We are dedicated to reimagining impact and shaping the future with software of tomorrow.WHAT WE ARE LOOKING FORWe are seeking a qualified and experienced...

  • Store Manager Lead

    6 days ago


    The Woodlands, United States Ross Dress for Less Full time

    OverviewRoss Dress for Less is a leading off-price retailer with over 2,000 stores nationwide. As a Store Manager Lead at Ross, you will play a critical role in driving sales growth, maintaining store operations, and ensuring exceptional customer service.