Receptionist

2 weeks ago


Los Angeles, California, United States Qonten Full time

Position: Receptionist

The Receptionist plays a crucial role in ensuring a seamless experience for guests by managing check-in and check-out processes. This position involves:

  • Answering and directing all incoming calls promptly and professionally.
  • Addressing special requests and inquiries from guests in accordance with established policies.
  • Maintaining a welcoming atmosphere at the front desk, anticipating guest needs, and responding effectively.

Key Responsibilities:

  • Provide exceptional customer service to enhance guest satisfaction.
  • Manage the reception area efficiently, ensuring all guests are greeted and assisted in a timely manner.
  • Handle emergency situations with composure and efficiency.

Qualifications:

  • Previous experience in a customer service role is preferred.
  • Strong communication skills and the ability to multitask.
  • Ability to stand for extended periods and lift items as necessary.

This role is essential in creating a positive first impression and ensuring a memorable stay for all guests.


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