Tropicana Pool Cafe Receptionist

2 weeks ago

Los Angeles, California, United States Journal Hotels Full time
Job Description

Position Title: Tropicana Pool Cafe Receptionist

Department: Tropicana Pool Cafe

FLSA Status: Non-exempt

Reports to: Outlets Manager

Position Summary

The primary responsibility of a receptionist is to provide essential support to the entire dining team. Key duties include overseeing the open dining areas for vacant and cleaned tables, estimating wait times for patrons, managing the guest waiting list, and ensuring that guests' needs are met during their wait. The receptionist is also tasked with answering phone calls and managing reservations. These responsibilities require a service-oriented approach that is crucial for delivering a positive guest experience.

Essential Duties and Responsibilities

  • Welcome guests promptly upon arrival with a friendly and professional demeanor.
  • Assign guests to appropriate tables based on the organized seating plan.
  • Prepare and manage reservations efficiently.
  • Ensure guests are seated in a manner that balances server workloads.
  • Provide guests with menus and the first round of beverages as needed.
  • Maintain current knowledge of all food and beverage offerings, including specials and ingredients.
  • Manage Open Table Reservations, including making and confirming bookings based on availability, documenting large party requests, and completing daily reservation confirmation calls.
  • Ensure the reception area is consistently attended; if stepping away is necessary, inform a manager beforehand.
  • Foster positive communication and teamwork with all colleagues and supervisors.
  • Deliver outstanding customer service efficiently.
  • Stay informed about hotel and local area information.
  • Act professionally, being mindful that all actions and communications are visible to guests.
  • Perform additional duties as assigned.

Knowledge and Skills

  • Competencies: To ensure successful performance, an individual should demonstrate the following.
  • Customer Service: Greet and acknowledge each guest with a smile, maintaining eye contact and a friendly verbal greeting, using the guest's name when possible. Engage guests in conversation about their stay, property services, and local attractions. Manage difficult customer situations with care.
  • Problem Solving: Identify and resolve issues promptly. Gather and analyze information skillfully, developing alternative solutions as needed.
  • Interpersonal Skills: Focus on conflict resolution, maintaining confidentiality, and listening without interruption.
  • Communication: Use clear and professional language to ensure a positive experience for both guests and colleagues.
  • Teamwork: Balance team and individual responsibilities, contributing to a positive team spirit.
  • Ethics: Treat colleagues with respect and uphold organizational values.
  • Professionalism: Approach others tactfully and react well under pressure.
  • Productivity: Demonstrate accuracy and thoroughness in work, meeting productivity standards.
  • Safety and Security: Observe safety procedures and report unsafe conditions.
  • Adaptability: Adjust to changes in the work environment and manage competing demands.
  • Attendance/Punctuality: Maintain consistent attendance and punctuality.
  • Dependability: Follow instructions and respond to management direction.

Education and Work Experience

  • High school diploma or equivalent; or three to six months related experience and/or training; or a combination of education and experience.
  • Experience in Bar/Nightlife/Hospitality preferred.

Certificates, Licenses and Registrations

California Food Handler Card.

Supervisory Responsibilities

None.

Physical Demands

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made for individuals with disabilities.

While performing the duties of this job, the employee is required to stand, sit, or walk for extended periods. Frequent bending, kneeling, and crouching may be necessary. The employee must be able to lift and/or move up to 50 pounds without assistance.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made for individuals with disabilities.

Detail-oriented with strong organizational and time management skills, capable of multitasking. Flexibility to work various shifts, including weekdays, weekends, holidays, and nights.

Language Skills

Ability to read and comprehend simple instructions and correspondence. Ability to write simple correspondence and effectively present information in small group settings.

Reasoning Ability and Computer Skills

Ability to carry out detailed instructions and deal with problems involving concrete variables in standardized situations. Proficient in using MICROS/POS System.

Work Environment

The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities.

While performing the duties of this job, the employee is regularly exposed to outdoor weather conditions, including direct sunlight and poolside environments. The noise level in the work environment is typically loud.

Equal Opportunity Employer

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