Food Service Operations Manager

2 weeks ago


Santa Cruz, California, United States University of California Santa Cruz Full time
Position Overview:
As a pivotal member of the University Dining Services team, the Food Service Operations Manager is responsible for overseeing a comprehensive dining service operation. This role involves managing a high-volume dining environment that operates throughout the academic year, ensuring exceptional service and quality for all patrons.

Key Responsibilities:
1. **Leadership and Direction:**
- Collaborate with the Associate Director to establish a clear vision for dining services.
- Lead a diverse team of managers and staff, ensuring adherence to departmental policies and customer service excellence.

2. **Operational Management:**
- Oversee daily operations, including menu development, service standards, and compliance with health regulations.
- Ensure that all dining facilities are maintained to the highest standards of cleanliness and safety.

3. **Human Resources Oversight:**
- Manage staffing schedules and performance evaluations, fostering a positive work environment.
- Implement training programs to enhance staff skills and service delivery.

4. **Financial Accountability:**
- Administer multiple budgets, ensuring fiscal responsibility and effective cost control measures.
- Prepare financial reports and forecasts to guide decision-making.

5. **Customer Engagement:**
- Develop and maintain strong relationships with students, faculty, and staff to enhance the dining experience.
- Address customer feedback promptly to ensure satisfaction and continuous improvement.

Qualifications:
- Extensive experience in food service management, with a focus on customer service and operational efficiency.
- Proven ability to lead and motivate a diverse team in a fast-paced environment.
- Strong financial acumen and experience in budget management.

Benefits:
- Comprehensive medical, dental, and vision insurance.
- Retirement plans and paid time off.
- Opportunities for professional development and growth within the organization.

Join us in creating a vibrant dining experience that supports the academic community and fosters a welcoming environment for all.

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