Customer Service Associate

4 days ago

Oakland, California, United States Abbott Full time
About Abbott

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines.

Our Mission

We're committed to delivering innovative solutions that improve people's lives. Our team is passionate about making a difference, and we're looking for talented individuals to join us on this journey.

Job Summary

We're seeking a highly skilled Customer Service Associate to support our Diabetes Care division. As a key member of our team, you'll be responsible for implementing, maintaining, and reporting on US Customer Service operations, quality, training, and other programs.

Key Responsibilities
  • Support the implementation and maintenance of US Customer Service operations, quality, training, and other programs.
  • Oversee services offered to ensure an excellent customer experience and achieve compliance and operational KPI requirements.
  • Implement and maintain compliance within the Customer Service organization and its strategic partners.
  • Drive continuous improvement through designing, developing, and implementing short and long-term solutions to improve Customer Service processes.
  • Support the facilitation of new product launches by coordinating with all involved departments and managing day-to-day operational aspects of programs.
  • Act as a source of superior knowledge on all relevant policies, procedures, and products, both internally and to our strategic partners.
  • Support department and teams in the resolution of order processing and customer issues and Customer Service management on essential business projects.
Requirements
  • Bachelor's Degree or equivalent combination of education and work experience.
  • Minimum 2 years of experience in corporate Customer Service required.
  • Experience working in medical device, pharmaceutical, or other acute healthcare organization preferred.
  • Knowledge of diabetes and blood glucose monitoring helpful.
  • Ability to work in a fast-paced, high-pressure team environment.
  • Ability to manage multiple projects at one time from start to finish.
  • Ability to work with internal stakeholders and manage outside vendors, keeping them on track and meeting all deadlines with high-quality results.
About the Role

This position may require travel up to 10% of the time. We offer a competitive salary and a comprehensive benefits package, including medical coverage, retirement savings plan, tuition reimbursement, and education benefits.

Why Join Abbott?

At Abbott, you'll have the opportunity to work with a global leader in healthcare, make a meaningful impact on people's lives, and grow your career in a dynamic and supportive environment.

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