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At EAST BAY SOCIETY FOR THE PREVENTION OF CRUELTY TO ANIMALS, we are seeking a highly skilled and compassionate Customer Care Associate to join our team. As a key member of our customer service team, you will be responsible for providing exceptional care and support to our clients, ensuring a positive and memorable experience for all who interact with our organization.
Key Responsibilities:- Customer Service: Provide top-notch customer service to clients, responding to inquiries, and resolving issues in a timely and professional manner.
- Animal Care: Assist with basic animal care tasks, including feeding, cleaning, and disease control in assigned animal habitats and kennels.
- Adoption Process: Facilitate adoption matches between people and animals, ensuring a smooth and enjoyable experience for all parties involved.
- Communication: Maintain accurate and timely physical and electronic records, including processing incoming and outgoing animal transactions, entering animal treatments, and documenting customer notes.
- Team Collaboration: Assist with training adoption and customer care volunteers, and participate in marketing efforts to promote programs and services at our Oakland adoption center.
- Customer Service Experience: Proven experience delivering exceptional customer service in a fast-paced environment.
- Animal Care Knowledge: Basic knowledge of domestic animals, including breeds, behavior, and care requirements.
- Communication Skills: Excellent written and verbal communication skills, with the ability to interact with a diverse population.
- Organizational Skills: Proven organizational skills, with the ability to multitask and prioritize tasks effectively.
- Education: High school graduate or equivalent required.
We offer a competitive salary, medical, dental, and life insurance, 10 paid holidays, 401K retirement plan, and discounted veterinary care. If you are a compassionate and customer-focused individual who is passionate about animal welfare, we encourage you to apply for this exciting opportunity.
