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2 months ago
Join the East Bay Society for the Prevention of Cruelty to Animals team as a Customer Care Associate and make a difference in the lives of animals and their human companions.
About the Role:We are seeking a highly motivated and compassionate individual to provide exceptional customer service to our clients, while also assisting with animal care and adoption processes.
Key Responsibilities:- Provide welcoming and professional customer service to clients, including answering phone calls, responding to emails, and assisting with adoptions.
- Assist with animal care tasks, such as feeding, cleaning, and providing basic care for shelter animals.
- Process adoptions, surrenders, and other animal intakes and outcomes, while maintaining accurate and timely records.
- Participate in training and education programs to enhance knowledge and skills in animal care and customer service.
- Collaborate with colleagues to ensure a positive and efficient experience for clients and animals.
- Proven experience in customer service or a related field.
- Ability to work in a fast-paced environment with a positive attitude and empathy for clients and animals.
- Basic math, reading, and writing skills, including the ability to comprehend and write simple instructions.
- Animal care knowledge and experience, including breeds, behavior, and handling techniques.
- Proficient in Microsoft Office applications and familiar with Shelter Buddy shelter software program.
- High school graduate or equivalent, with a valid CA driver's license and reliable transportation.
This role requires working in an animal shelter environment with exposure to detergents, cleaning products, and seasonal outdoor conditions. Must be able to lift 50 pounds on a frequent basis and occasionally lift up to 75 pounds with assistance.
Eligible and approved drivers may transfer animals between East Bay SPCA campuses and offsite locations.
