Healthcare Client Liaison

2 weeks ago

Palmyra, Maine, United States Catholic Health Initiatives Full time

Overview

Home Health & Hospice...Your time at work should be fulfilling. Rewarding. Inspiring. That’s what you’ll discover when you become part of Catholic Health Initiatives (CHI) Home Health and Hospice. Experience the chance to deliver compassionate, personalized care in the comfort of home. Our dedicated team enhances lives by providing essential care for our patients wherever they reside. We focus on supporting individuals recovering from injuries, managing chronic illnesses, and addressing various medical needs.

You will encounter challenging yet rewarding work every day alongside individuals who share your compassion. Join us, and together we will foster healthier, stronger communities. Envision your career with Catholic Health Initiatives.

CommonSpirit Health emerged from the collaboration of Catholic Health Initiatives (CHI) and Dignity Health. With over 700 care locations across the United States, including clinics, hospitals, home-based care, and virtual services, CommonSpirit is accessible to nearly one in four U.S. residents. Our world requires compassion now more than ever. Our communities need care, and our families need support. With our combined resources, CommonSpirit is dedicated to building healthy communities, advocating for the underserved, and innovating how and where healing occurs, both within our facilities and in the broader community.

Breckenridge Health at Home provides you with the same level of care you offer to others. We prioritize our employees' well-being and provide benefits that enhance work/life balance.

We offer the following benefits to support you and your family:

  • Health/Dental/Vision Insurance
  • Flexible spending accounts
  • Voluntary Protection: Group Accident, Critical Illness, and Identity Theft
  • Free Premium Membership with preloaded credits for children and/or dependent adults
  • Employee Assistance Program (EAP) for you and your family
  • Paid Time Off (PTO)
  • Tuition Assistance for career growth and development
  • Matching 401(k) and 457(b) Retirement Programs
  • Wellness Program

Responsibilities

The Client Engagement Specialist (CES) plays a vital role in achieving the organization’s objectives as a field-based business development representative, consistently meeting the expected volume for referrals and admissions. The CES serves as the voice of the customer. This position is responsible for maintaining and expanding current market share while developing new business sources to support the branch’s business plan. Collaborating with the Agency Director and Director of Business Operations, the CES will devise and implement specific strategies and tactics to meet revenue targets, enhance patient experience, and achieve profitability goals. Depending on the assigned business unit, the CES's primary clientele includes skilled nursing facilities, assisted living communities, community-based residential facilities, physicians, professional associations, and organizations within the established market.

Key Job Responsibilities:

  • Identifies and qualifies healthcare relationships within the regional territory, focusing on skilled nursing facilities, assisted living communities, community-based residential facilities, physicians, and other healthcare providers and hospital systems.
  • Develops and maintains relationships with key customer sources through regular contact and follow-up procedures.
  • Acts as the primary contact for client troubleshooting and conflict resolution.
  • Responsible for creating and executing an annual business plan for the region that includes strategies for exceeding established budgets and goals.
  • Maintains accurate data on customer relationships within RSL for each key referral source to provide necessary client information to build strong ties and ensure customer satisfaction.
  • Represents CHI Health at Home in relevant professional organizations and within the community.
  • Assists in educating the community about available services.
  • Follows up on patient referrals to CHI Health at Home, assisting facility discharge coordinators in coordinating quality home care services for clients.

Qualifications

Healthcare professional credential, Bachelor’s degree, or comparable business experience required.

A minimum of one year of related sales experience, preferably in a healthcare/medical field or patient transportation.

Valid Driver’s license.

Valid Current Auto Insurance.

Pay Range

$36.61/hour

We are an equal opportunity/affirmative action employer.

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