Client Relations Specialist

2 months ago

Palmyra, Maine, United States Chi Full time
Position Overview

Home Health & Hospice... At CHI Home Health and Hospice, we believe that your work should be meaningful and rewarding. Here, you will have the chance to deliver compassionate, individualized care in the comfort of patients' homes. Our dedicated team enhances lives by providing essential support to those recovering from injuries, managing chronic illnesses, and addressing various medical needs.

Every day presents an opportunity for challenging yet fulfilling work alongside individuals who share your commitment to compassion. Imagine your professional journey with Catholic Health Initiatives.

CommonSpirit Health emerged from the merger of Catholic Health Initiatives (CHI) and Dignity Health, operating over 700 care facilities nationwide. Our extensive network includes clinics, hospitals, home-based care, and virtual services, making us accessible to nearly one in four residents in the U.S. In a world that increasingly needs compassion, we are dedicated to fostering healthy communities, advocating for the vulnerable, and innovating care delivery both within our facilities and in the community.

At Breckenridge Health at Home, we prioritize the well-being of our employees, offering benefits that promote a healthy work-life balance.

We provide the following benefits to support you and your family:
  • Health, Dental, and Vision Insurance
  • Flexible Spending Accounts
  • Voluntary Protection Options: Group Accident, Critical Illness, and Identity Theft
  • Complimentary Premium Membership with preloaded credits for dependents
  • Employee Assistance Program (EAP) for you and your family
  • Paid Time Off (PTO)
  • Tuition Assistance for professional development
  • Matching 401(k) and 457(b) Retirement Plans
  • Wellness Initiatives
Key Responsibilities

The Client Relations Associate (CRA) plays a vital role in achieving the organization's goals as a field-based business development representative, consistently meeting referral and admission targets. The CRA serves as the voice of the customer, maintaining and expanding current market share while identifying new business opportunities to support the branch's objectives. Collaborating with the Agency Director and Director of Business Operations, the CRA will develop and implement targeted strategies to meet revenue, patient experience, and profitability goals. Depending on the assigned business unit, the CRA's primary clientele includes skilled nursing facilities, assisted living communities, community-based residential facilities, physicians, and professional organizations within the designated market.

Essential Duties:
  • Identify and establish healthcare relationships within the regional territory, focusing on skilled nursing facilities, assisted living communities, community-based residential facilities, and healthcare providers.
  • Cultivate and sustain relationships with key customer sources through regular communication and follow-up.
  • Serve as the primary contact for client issues and conflict resolution.
  • Develop and implement an annual business plan for the region, outlining strategies to exceed established budgets and objectives.
  • Maintain accurate records of customer relationships to facilitate strong connections and ensure client satisfaction.
  • Represent CHI Health at Home in relevant professional organizations and community events.
  • Assist in educating the community about available services.
  • Support facility discharge coordinators in coordinating quality home care services for clients following patient referrals.
Qualifications

A healthcare professional credential, Bachelor's degree, or equivalent business experience is required.

A minimum of one year of relevant sales experience, preferably in a healthcare or medical field, is essential.

A valid driver's license and current auto insurance are required.

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