Client Success Strategist

2 months ago

Melville, New York, United States KWI Full time

Customer Success Manager

About the Role

KWI is at the forefront of developing cutting-edge technology solutions tailored for the retail sector. Our Customer Success Managers (CSMs) play a pivotal role in maintaining the overall health of our partnerships with retail clients. They are dedicated to fostering, nurturing, and advocating for our clients, ensuring they derive maximum value from our offerings. A thriving client relationship is characterized by clients recognizing the benefits of our solutions as well as the exceptional support and expertise provided by our internal team.

About KWI

We are a dynamic team with an ambitious vision: to become the leading provider of cloud-based technology solutions for retailers. KWI delivers a comprehensive, unified commerce solution from a single database, specifically crafted to empower specialty retailers in scaling their operations. Our esteemed clientele includes globally recognized brands such as Pandora, David Yurman, and Tom Ford.

Our platform integrates Point of Sale, Merchandising, e-Commerce, CRM, and Loss Prevention into one cohesive cloud-based solution. We are driven by our core values and mission, believing that excellence in strategy, operations, and personnel will fuel ongoing product innovation and superior service delivery.

Core Competencies of a Customer Success Manager

  • Crafting and delivering multi-channel communications that resonate with diverse audiences.
  • Establishing robust customer relationships and providing solutions centered around client needs.
  • Collaborating effectively with others to achieve common goals.

Your Impact

  • Conducting regular meetings with retail clients to gauge business challenges and needs, offering tailored recommendations.
  • Collaborating with internal teams to ensure fulfillment of client commitments.
  • Facilitating in-person client meetings, including leading the planning and execution of quarterly business reviews (QBRs).
  • Managing a designated account list and formulating strategic account plans for each, with a focus on client retention.
  • Engaging with cross-functional client stakeholders, including IT, Retail Operations, Digital, and Finance, to cultivate extensive relationships.
  • Ensuring clients are fully leveraging KWI's technology solutions; identifying gaps and recommending enhancements.
  • Spotting opportunities for growth within the customer base by understanding their business objectives and anticipating future requirements.
  • Maintaining a comprehensive understanding of KWI's products and services; becoming a subject matter expert in both our clients' businesses and how our solutions can support them.
  • Monitoring internal client projects and issues; collaborating with internal support teams to address customer complaints and enhance the overall customer experience.

Qualifications

  • A minimum of 7 years of experience in client services, customer success, or account management.
  • A Bachelor's degree or equivalent experience.
  • Exceptional communication skills with a talent for relationship-building.
  • Strong written and verbal communication abilities, comfortable presenting to diverse audiences.
  • A customer-centric mindset, viewing the customer experience as a continuous improvement initiative.
  • Ability to perform under pressure and meet deadlines while maintaining enthusiasm for colleagues and clients.
  • Proactive in anticipating change and adjusting priorities and strategies accordingly.
  • In-depth knowledge of KWI's products, consistently educating clients on our offerings; serving as a subject matter expert.
  • Experience in the retail sector is essential.
  • Experience in a SaaS environment is preferred but not mandatory.
  • A technical background is not required, but comfort in discussing technical topics and understanding the functionalities of KWI products is necessary.

Benefits of Joining KWI

  • Comprehensive Medical, Dental, and Vision coverage.
  • Four weeks of Paid Time Off (PTO) in the first year.
  • Flexible summer hours.
  • Tuition reimbursement program.
  • Employee discounts at the building café.
  • 401(K) plan with a 50% company match (up to 6% of employee contributions).
  • Employee Referral Program.
  • One volunteer day each year.

Work Environment

We recognize the importance of flexibility for our teams, which is why we implement a hybrid work schedule. In-office days are Monday, Tuesday, and Thursday, while remote work is permitted on Wednesdays and Fridays.

We also prioritize collaboration, believing that in-person interactions enhance our team's productivity. Our culture includes monthly events, weekly bagel mornings, access to a state-of-the-art coffee machine, a fully stocked snack pantry, and numerous surprise and delight moments throughout the year.

Our Commitment to Diversity

At KWI, we understand that fostering diversity and an inclusive work environment is vital to our success. We strive to create a workplace where no individual is advantaged or disadvantaged based on their background. We uphold equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.

We are dedicated to maintaining a bias-free environment where harassment is not tolerated, respecting cultural diversity, and complying with the laws of the regions in which we operate. We expect our business partners, suppliers, clients, and all team members to uphold these commitments.

  • Client Success Strategist

    2 months ago

    Melville, New York, United States KWI Full time

    Client Success Strategist The Opportunity KWI is at the forefront of developing cutting-edge technology solutions designed to empower retailers in their business transformation journey. Our Client Success Strategists (CSSs) play a pivotal role in ensuring the overall well-being of our partnerships with retail clients. They are dedicated to cultivating,...

  • Client Success Strategist

    4 weeks ago

    Melville, New York, United States KWI Full time

    Customer Success Manager About the Role KWI is at the forefront of creating cutting-edge technology solutions aimed at revolutionizing the retail sector. Our Customer Success Managers (CSMs) play a pivotal role in ensuring the vitality of our partnerships with retail clients. They are dedicated to fostering, nurturing, and championing our clients, ensuring...

  • Client Success Specialist

    4 weeks ago

    Melville, New York, United States KWI Full time

    Client Success Specialist The OpportunityKWI is at the forefront of creating groundbreaking technology solutions designed to empower retailers in their transformation journey. Our Client Success Specialists (CSSs) play a pivotal role in ensuring the vitality of our partnerships with retail clients. They are dedicated to cultivating, nurturing, and...

  • Client Success Specialist

    2 months ago

    Melville, New York, United States KWI Full time

    Customer Success Manager Overview KWI is at the forefront of developing cutting-edge technology solutions aimed at revolutionizing the retail sector. Our Customer Success Managers (CSMs) play a pivotal role in ensuring the vitality of our partnerships with retail clients. They are dedicated to fostering, nurturing, and championing our clients, ensuring they...

  • Chief Client Success Officer

    2 months ago

    Melville, New York, United States KWI Full time

    Chief Client Success Officer*This is a hybrid role* OverviewIn the capacity of Chief Client Success Officer, you will spearhead the comprehensive customer success strategy, aiming to ensure that clients are not only satisfied but also achieving their desired outcomes, which in turn contributes to the overall growth and prosperity of the organization. Your...

  • Compensation Strategist

    1 week ago

    Melville, New York, United States KPMG Full time

    Job Summary:KPMG is seeking a highly skilled Compensation Strategist to join our Talent & Culture organization. As a key member of our team, you will be responsible for leading the compensation strategy, design, and payout process for our Business Development organization. Key Responsibilities:Lead the compensation strategy, design, and payout process for...

  • Customer Success Manager

    1 month ago

    Melville, New York, United States KWI Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Success Manager to join our team at KWI. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our retail clients, ensuring their success with our products and services.Key ResponsibilitiesDevelop and execute strategic account plans to...

  • Customer Success Manager

    2 weeks ago

    Melville, New York, United States KWI Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at KWI. As a key member of our organization, you will be responsible for developing and maintaining strong relationships with our retail clients, ensuring their success and growth with our products and services.Key ResponsibilitiesDevelop and execute strategic account...

  • Talent Acquisition Strategist

    2 weeks ago

    Melville, New York, United States Randstad North America, Inc. Full time

    Job Title: Talent Solutions ManagerAbout the Role:Randstad, a global leader in the staffing industry, is seeking a highly skilled Talent Solutions Manager to drive business growth and customer satisfaction. As a key member of our team, you will be responsible for selling our staffing solutions to prospective clients, expanding business within current...

  • VP of Client Experience Leader

    2 weeks ago

    Melville, New York, United States KWI Full time

    Unlock the Power of Exceptional Client ExperienceAs the VP of Client Experience, you will be responsible for driving the entire customer success function, with a primary goal of ensuring customers achieve their desired outcomes and contribute to the company's growth and success.Key Responsibilities:Orchestrate the customer success function to ensure seamless...

  • Client Engagement Specialist

    1 month ago

    Melville, New York, United States Community Development C Full time

    Job Title: Client Engagement RepresentativeJob Summary:The Client Engagement Representative will serve as the primary point of contact for clients, identifying their needs and connecting them with relevant services. This role will work closely with housing advisors to coordinate appointments, organize workshops, and provide education on pre-purchase,...

  • Client Engagement Specialist

    4 weeks ago

    Melville, New York, United States Community Development C Full time

    Job Title: Client Engagement RepresentativeJob Summary:The Client Engagement Representative will serve as the primary point of contact for clients, identifying their needs and connecting them with relevant services. This role will work closely with housing advisors to arrange appointments, organize, and implement pre-purchase, post-purchase, and foreclosure...

  • Compensation Strategist

    2 weeks ago

    Melville, New York, United States KPMG Full time

    Job Title: Associate Director, Compensation StrategiesJob Summary: KPMG is seeking an experienced Associate Director, Compensation Strategies to lead the development and implementation of compensation strategies for the Business Development organization. The ideal candidate will have a strong background in compensation design, analysis, and implementation,...

  • Senior Financial Strategist

    6 days ago

    Melville, New York, United States LHH Full time

    We are seeking a highly skilled Financial Manager to join our team at LHH. The ideal candidate will be a strong and proven leader with at least 6+ years of experience in the Finance/Accounting field.The successful candidate will be responsible for managing the Finance team, monitoring day-to-day financial operations, and overseeing credit functions. They...

  • Private Client Market Leader

    2 weeks ago

    Melville, New York, United States Citizens Full time

    Job SummaryCitizens is seeking a Private Client Market Leader to lead, coach, and develop a team of licensed Private Client Relationship Managers (PCRM) across a specified geography. The successful candidate will be responsible for motivating their team through behavioral change management, coaching them on consistent execution of our defined client...

  • Private Client Specialist I

    6 days ago

    Melville, New York, United States TD Bank Group Full time

    Job SummaryThe Private Client Specialist I is a key role within TD Wealth, responsible for providing exceptional support to Relationship Managers and Investment Advisors in serving high-net-worth clients. This position involves the onboarding process for new clients, focusing on timely and accurate initiation, transfers, and communication about new account...

  • Tax Supervisor

    2 months ago

    Melville, New York, United States Marcum LLP Full time

    Join Our Tax TeamMarcum LLP is a leading accounting firm that offers a dynamic career with exceptional benefits. We're seeking a highly skilled Tax Supervisor to join our Private Client Services team in Melville, NY.About the RoleThe Private Client Services team focuses on tax business planning, advisory, and compliance services for ultra-wealthy families...

  • Global Executive

    1 week ago

    Melville, New York, United States KPMG Full time

    Business Title:Global Executive & Private Client Group Senior AssociateRequisition Number:Function:Tax ServicesArea of Interest:State:NYCity:MelvilleDescription:We are seeking a Global Executive & Private Client Group Senior Associate to join our Business Tax Services practice. As a key member of our team, you will be responsible for supporting and...

  • Global Executive

    6 days ago

    Melville, New York, United States KPMG Full time

    Business Title: Global Executive & Private Client Group Senior AssociateRequisition Number:Function: Tax ServicesArea of Interest:State:NYCity: MelvilleDescription:At KPMG, you can become an integral part of a dynamic team at one of the world's top tax firms. Enjoy a collaborative, future-forward culture that empowers your success. Work with KPMG's extensive...

  • Assurance Manager

    4 weeks ago

    Melville, New York, United States EisnerAmper Full time

    About the RoleWe are seeking a highly skilled Assurance Manager to join our Commercial Assurance practice. As a key member of our team, you will be responsible for leading multiple audit engagements and collaborating with clients to ensure their financial statements are accurate and compliant with regulatory requirements.Key ResponsibilitiesPlan and execute...