Patient Care Coordinator

1 day ago

Clearwater, United States Great Expressions Dental Centers Full time

About the Role:

We are seeking a highly skilled and organized Patient Care Coordinator to join our team at Great Expressions Dental Centers. As a Patient Care Coordinator, you will be the first point of contact for patients visiting our dental office, providing exceptional customer service and ensuring a positive patient experience.

Key Responsibilities:

  • Provide a warm and friendly welcome to patients as they arrive at the dental office.
  • Ensure a comfortable and inviting waiting area for patients.
  • Maintain a professional and courteous demeanor when interacting with patients.
  • Schedule appointments for patients, considering their preferences and the availability of dental staff.
  • Confirm and remind patients about upcoming appointments via phone or other communication channels.
  • Coordinate with dental staff to manage the appointment calendar efficiently.
  • Collect and update patient information accurately, including personal details and medical history.
  • Create and maintain patient records in the dental practice management system.
  • Ensure patient records are kept confidential and comply with privacy regulations.
  • Verify and update patient insurance information.
  • Calculate and collect co-pays, deductibles, and other payments from patients.
  • Process insurance claims and coordinate with insurance providers for billing inquiries or issues.
  • Respond to patient inquiries via phone, email, or in person, providing information about dental services, appointment availability, and general practice policies.
  • Provide clear instructions to patients regarding pre-appointment preparations, forms, and paperwork.
  • Maintain the cleanliness and organization of the reception area.
  • Coordinate with dental staff to ensure a smooth patient flow and optimize scheduling efficiency.
  • Communicate effectively with dental hygienists, assistants, and dentists regarding patient arrivals, emergencies, or changes in scheduling.

Requirements:

  • High school diploma or equivalent; additional education or certification in healthcare administration or related field is a plus.
  • Proven experience as a receptionist or in a customer service role, preferably in a dental or healthcare setting.
  • Excellent interpersonal and communication skills to interact with patients, colleagues, and third-party stakeholders.
  • Proficient in using dental practice management software and general office applications (e.g., MS Office, email, appointment scheduling systems).
  • Strong organizational and multitasking abilities to handle multiple priorities in a fast-paced environment.
  • Attention to detail and accuracy in maintaining patient records and managing financial transactions.
  • Knowledge of dental terminology, procedures, and insurance processes is desirable.

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