Patient Care Coordinator

2 weeks ago


Clearwater, United States The Staffing Resource Group Inc Full time
Patient Care Coordinator

Position: Patient Care Coordinator
Location: Clearwater, FL
Compensation: Up to $18.68/hr.
Schedule: Monday-Friday 8:30am - 5:00pm
Employment Type: Contract Assignment

OVERVIEW:

As a Patient Care Coordinator, you will play a crucial role in managing service inquiries and ensuring seamless access to the Empath Health Network of Care. Your commitment to exceptional customer service will be evident through your caring, compassionate, and responsive interactions with all individuals reaching out to us.

QUALIFICATIONS/REQUIREMENTS:
  • Education: High school diploma or equivalent (GED) required.
  • Experience: A background in a medical office or call center environment is preferred, along with strong customer service and data entry skills.
  • Communication: Excellent verbal and written communication abilities with patients, families, providers, and colleagues.
  • Technical Skills: Proficiency in Microsoft Office Suite (MS Outlook, Word, Excel); familiarity with Suncoast Solutions is a plus.
  • Regulatory Knowledge: Understanding of HIPAA compliance regulations.
  • Healthcare Knowledge: Basic understanding of non-hospice healthcare and community resources.
  • Terminology: Fundamental knowledge of medical terminology.
RESPONSIBILITIES:
  • Facilitate optimal access to the Care Continuum through various channels including phone, website, fax, and in-person inquiries. Provide tailored information and education regarding programs and services.
  • Coordinate appointments by effectively triaging patients using Care Navigation protocols to connect them with the most suitable programs.
  • Collaborate with patients, families, community providers, and team members to ensure accurate and timely input of all necessary information into the patient’s electronic medical record (EMR).
  • Possess extensive knowledge of community resources unrelated to hospice care and share this information with patients, families, and providers as needed.
  • Provide contact details for hospices outside of the local area when appropriate.
  • Ensure that physician certification information is consistently collected and entered into the EMR in accordance with regulatory standards.
  • Monitor, triage, and document incoming faxes as necessary, forwarding them to Health Information for EMR scanning when applicable.
EOE/ADA

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