Retail Sales Specialist

2 weeks ago

Portland, Oregon, United States Tapestry Full time

About Coach
Coach is a renowned global fashion brand established in New York in 1941. With a vision inspired by our creative director Stuart Vevers, we embody the inclusive and bold spirit of our origins, crafting beautiful, enduring products that allow you to express your true self.

As part of Tapestry, a global portfolio of brands, Coach is dedicated to pushing boundaries and fostering innovation. We are recognized as a leading design house specializing in modern luxury accessories and lifestyle collections, known for our commitment to quality craftsmanship. Our brand is synonymous with effortless New York style, combining authenticity and innovation in every design.

Sales and Customer Service

  • Aligns personal decisions with organizational goals and values.
  • Develops personalized sales strategies in collaboration with management.
  • Addresses customer needs with proactive and innovative solutions.
  • Establishes credibility as a fashion advisor by staying informed on market trends.
  • Adapts to local market changes to support effective sales strategies.
  • Creates positive customer experiences through professional presentation.
  • Exemplifies Coach's standards for selling and service consistently.
  • Influences customer decisions with a balanced approach of patience and assertiveness.
  • Takes responsibility for achieving personal and store performance metrics.
  • Adapts selling techniques to enhance overall store performance.
  • Provides friendly and genuine service, fostering customer loyalty.
  • Engages customers by discussing product features and suggesting complementary items.
  • Manages multiple customer interactions effectively.
  • Maintains consistent follow-up with customers to close sales.
  • Enhances product knowledge and stays updated on current collections.
  • Understands competitive landscape to strengthen sales and customer relationships.
  • Drives business growth through strategic sales initiatives and client relationships.
  • Recognizes customer cues to tailor service approaches.
  • Builds lasting relationships with customers.
  • Completes daily tasks efficiently while upholding service standards.
Work Environment
  • Encourages enthusiasm and positivity towards shared goals.
  • Promotes teamwork, trust, and collaboration among peers and supervisors.
  • Exhibits confidence in customer interactions.
  • Takes initiative and demonstrates accountability for results.
  • Welcomes constructive feedback and adjusts behaviors accordingly.
  • Acts as a brand ambassador for Coach at all times.
  • Shows adaptability and flexibility in a dynamic environment.
  • Maintains professionalism and composure consistently.
  • Develops short and long-term strategies to meet performance objectives.
  • Utilizes company resources to stay informed.
  • Addresses customer issues effectively, involving management when necessary.
  • Encourages a collaborative selling environment.
Operational Responsibilities
  • Performs daily operational tasks, including maintaining store standards and visual merchandising.
  • Adheres to retail policies and procedures, including loss prevention measures.
  • Utilizes technology to enhance customer relationships and drive sales.
  • Restocks inventory on the sales floor as required.
  • Processes shipments efficiently.
Qualifications
Experience: 1-3 years of prior experience in luxury retail preferred, with a strong understanding of fashion trends and market competition.

Education: High school diploma or equivalent; college degree preferred.

Technical Skills: Proficient in cash register systems and basic computer skills, including the use of mobile devices and the internet.

Physical Requirements: Ability to communicate effectively and navigate the sales floor and stockroom. Must be able to lift and carry items up to 50 pounds.

Schedule: Flexibility to work varied hours, including evenings and weekends, to meet business needs.

Note: This document serves as a sample of job duties and responsibilities and is not an exhaustive list of all performance requirements.

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