Patient Access Representative

4 weeks ago


Dallas, Texas, United States Planned Parenthood of Michigan Full time
Job Summary

This role performs a variety of services related to Call Center administration in a family planning, sexual and reproductive health healthcare environment with a focus on patient care. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and have a strong attention to detail.

Responsibilities
  • Answer high volume of calls and schedule appointments in appointment database system.
  • Process on-line appointment requests and schedule appointments in database system.
  • Triage calls to a Clinician as needed.
  • Provide information about all services offered at Planned Parenthood of Greater Texas (PPGT).
  • Provide directions to the health center, hours of operation, services offered, prices and referrals to outside providers for services not offered.
  • Receive, manage and direct calls from patients for all agency reproductive healthcare services and programs in accordance with call management protocols.
  • Create and provide accurate financial quotes and estimates to patients through the designated Electronic Health Record (EHR) system.
  • Maintain a sensitive and warm demeanor with callers.
  • Respond, screen and forward non-patient calls to the appropriate departments.
  • Notify appropriate personnel when issues or problems arise per PPGT protocols.
  • Support the team and organizational decisions, display a positive attitude and professional demeanor.
  • Maintain patient confidentiality and follow all policy and privacy requirements as required to ensure that patient records are secure.
  • Ensure achievement of agency goals, vision and mission.
Qualifications

H/S Diploma or equivalent + 6 months of experience in any of the following: call center, medical billing, medical front office, or medical assistant. Experience scheduling patients using an automated patient management system in a healthcare environment desired.



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