Access Services Representative 2

5 days ago


Dallas, Texas, United States Baylor Scott & White Healthcare Full time
Job Summary

The Access Services Representative 2 plays a critical role in ensuring seamless patient registration and financial clearance processes. This position requires a detail-oriented individual who can effectively communicate with patients, families, and healthcare teams to obtain accurate demographic and insurance information.

Key Responsibilities
  • Conduct thorough patient interviews to obtain demographic and financial data for registration, insurance verification, and billing purposes.
  • Verify patient eligibility for insurance coverage and calculate patient liability according to financial clearance policies.
  • Negotiate payment arrangements with patients as needed and collect patient financial responsibilities.
  • Provide exceptional customer service, responding to patient inquiries and resolving issues in a timely and professional manner.
  • Collaborate with healthcare teams to ensure accurate and efficient patient registration and financial clearance processes.
  • Identify opportunities for process improvement and implement changes to enhance revenue cycle functions and patient experience.
Requirements
  • 2 years of experience in healthcare or customer service, or equivalent education.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to maintain a professional demeanor in high-stress environments and effectively communicate with patients and families during traumatic events.
  • Basic computer skills and proficiency in Microsoft Office.


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