IT Support Specialist
3 days ago
Guidewire, Inc is a Non-Profit Human Service Agency that provides residential and day supports to adults with developmental disabilities through Hampden & Berkshire counties. We are seeking a detail-oriented IT Assistant to join our team.
Key Responsibilities- Troubleshooting and Maintenance: Troubleshoot problems for staff on electronic equipment, including internet, telephone, and facsimile systems. Maintain electronic equipment in all residences where Guidewire, Inc equipment is installed.
- Research and Development: Research and recommend software and/or hardware changes/improvements. Train staff on software.
- Inventory Management: Maintain inventory databases of computer equipment and locations, and computer-related supplies.
- Communication and Collaboration: Communicate with all levels of management and staff on a diplomatic and courteous level. Assist with monitoring and maintaining the Shortel Phone system across the Agency.
- Data Security and Policy Development: Assist with policy development regarding data security and equipment use.
- Health, vision, dental, and life insurance
- Short-term and Long-term disability insurance
- 401(k) retirement plan (with company contribution)
- Competitive sick, personal, and vacation time
- 11 Paid Holidays
- Tuition Remission
- Employee Assistance and Employee Discount Program
- A minimum of two (2) years in a technical, hands-on environment, dealing with Microsoft software and electronics hardware.
Guidewire, Inc is a Non-Profit Human Services Agency founded in 1982, supporting people with disabilities in community settings. We believe everyone deserves to experience a rich and fulfilling life within their local community. Our team is here to support them with well-trained and dedicated staff guiding them every step of the way. We appreciate the dedication and talents of our staff as the source of our success. We support our staff by offering professional development opportunities, recognition of accomplishments, rewarding, and engaging work.
Guidewire, Inc is an equal opportunity employer.
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