Desktop Support Specialist

1 week ago


Chicopee, Massachusetts, United States Veterans First Initiative LLC Full time
Desktop Support III Job Description

Veterans First Initiative, LLC (VFI) is seeking an experienced Desktop Support III to join our team at Westover ARB. As a key member of our IT Services team, you will provide top-notch technical support to our clients, ensuring seamless operation of our systems and infrastructure.

Key Responsibilities:

  • Diagnose and resolve system incidents, problems, and events in a timely and efficient manner.
  • Administer accounts, network rights, and access to systems and equipment.
  • Troubleshoot system hardware and software, identifying potential causes of performance degradation and implementing corrective actions.
  • Develop and maintain a trend analysis and impact report to inform IT strategy and decision-making.
  • Stay up-to-date with the latest technologies and best practices in cloud computing, iOS, Android, and VMware WorkspaceOne.

Requirements:

  • 3+ years of experience in network modernization work or system projects of similar scope and complexity.
  • Experience as a desktop support technician or equivalent.
  • Strong installation, diagnostic, upgrade, and restoration skills.
  • Excellent time management and communication skills.
  • Sec+ Certification.

What We Offer:

  • Competitive compensation and comprehensive benefits packages.
  • Opportunity for advancement and professional growth.
  • A respectful and collaborative work environment.

How to Apply: Please visit our website at www.vetfi.com/careers to submit your application.

VFI is an equal opportunity employer and welcomes applications from diverse candidates. Final candidates may be required to undergo a background and/or drug screening if the government contract requires it.



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