Front Desk Associate for Wellness Center

1 month ago


St Augustine, Florida, United States Serasana St Johns Full time
Job Title: Front Desk Associate for Spa

We are seeking a friendly and organized Front Desk Associate to join our team at Serasana St Johns, a Wellness Studio in St. Augustine, FL.

Job Summary:

The Front Desk Associate will be responsible for providing exceptional customer service to our clients, managing the front desk operations, and supporting the overall success of our spa.

Responsibilities:
  • Provide excellent customer service to clients, including greeting, checking in, and checking out.
  • Manage the front desk operations, including scheduling appointments, handling payments, and maintaining accurate records.
  • Assist with tea-related tasks, such as educating clients on tea, taking drink orders, and making drinks.
  • Support yoga-related tasks, including greeting clients, answering questions, and guiding them to the proper location.
  • Assist with acupuncture/massage/specialty services, including checking in clients, ensuring they are taken into the spa on time, and assisting therapists.
  • Perform other tasks as needed to support the success of the spa.
Requirements:
  • High school diploma or equivalent required.
  • Basic math skills, Microsoft Word, Excel, and Canva experience preferred.
  • Social media skills, including Facebook, Twitter, and Instagram, a plus.
  • Basic knowledge of yoga, acupuncture, massage, and tea a plus.
  • Comfortable conversing with strangers and providing excellent customer service.
  • Retail sales competence and experience with MindBody software a plus.
Working Conditions:

Can be long shifts, short shifts, or split shifts. Flexible shifts.

Benefits:
  • 401K plan for qualifying applicants.
  • Serasana Wellness Program, including 50% discount on spa services, free and unlimited yoga classes, and 50% discount on workshops.
  • 20% discount on retail and tea.
  • No uniform required.
  • Flexible schedule.

We offer a competitive salary and benefits package to the right candidate. If you are a team player with excellent customer service skills, we encourage you to apply.


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