Sales and Front Desk Associate

4 weeks ago


St Augustine, Florida, United States Scenthound Full time
About the Position:

As a Sales & Front Desk Associate at Scenthound, you will play a key role in selling memberships while providing exceptional service to every customer. Your primary responsibility will be to greet dog parents and their pups when they come into Scenthound for their services.

This position requires:
  • Sales experience and confidence (membership sales are highly valued)
  • Computer/ Technology proficiency
  • A passion for dogs and dog health & wellness
  • Reliable transportation
  • Willingness to work in a smoke-free environment
Key Responsibilities:
  • Drive membership sales through health and wellness education
  • Drive key performance indicators - average ticket price and rebook ratio - through memberships, service
  • add-ons, and retail sales
  • Develop membership leads; Follow up with potential members
  • Answer phone calls, schedule customer appointments, manage customer profiles and records
  • Manage cash drawer - responsible for daily cash handling
  • Manage customer expectations; Resolve customer concerns; Retain memberships
  • Adhere to Scenthound sanitary and cleaning practices - keep the reception area clean and presentable
  • Perform other tasks and duties as assigned by the Scenter Manager
Skills and Abilities:
  • Confidence in selling services and products
  • Ability to connect with customers (both canine and human) and provide outstanding customer service
  • Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
  • Effective communication with team members and dog parents (in person and on the phone)
  • Independently solve problems using Scenthound values and culture as a guide
  • Attention to detail
  • Time-management; Scheduling appointments efficiently
  • Accountability; hold oneself and others to Scenthound standards


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