Customer Relationship Management Specialist

2 weeks ago

Richmond, Virginia, United States Electrical Equipment Company Full time
Job Title: Customer Relationship Management Administrator

We are seeking an experienced business applications professional to help us build out the functionality and value of our CRM platform. The ideal candidate will be based out of Richmond VA or Raleigh NC.

Key Responsibilities:
  • Analyze customer data, sales metrics, and CRM system data to identify trends, opportunities, and areas for improvement.
  • Develop and maintain reports and dashboards to provide real-time insights to stakeholders.
  • Collaborate with cross-functional teams to gather and document business requirements for CRM enhancements and customizations.
  • Identify and recommend process improvements to streamline CRM workflows and enhance user experience.
  • Work with IT and development teams to configure and customize the CRM system to align with business needs.
  • Conduct thorough testing of CRM system changes to ensure data integrity and system functionality.
  • Develop and deliver training programs for CRM users to ensure they fully leverage the system's capabilities and best practices.
  • Provide ongoing support to CRM users and address their questions and concerns.
Requirements:
  • Bachelor's degree in Business Administration, Information Technology, or a related field.
  • 2+ years of experience as a Business Analyst or in a similar role in relation to CRM systems.
  • Experience with CRM systems, preferably [specific CRM platform used by the company].
  • Strong understanding of wholesale distribution or similar industry that emphasizes account management.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Proficient in MS Office Suite and data analysis tools (PowerBI or others).
What We Offer:

EECO offers a competitive compensation and benefit program. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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