Customer Relationship Manager

2 days ago

Richmond, Virginia, United States Crescens Full time
Job Title: Customer Relationship Manager

Crescens is seeking a highly skilled Customer Relationship Manager to join our team. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our business partners, ensuring seamless communication and collaboration.

Key Responsibilities:
  • Develop and maintain relationships with assigned business partners, ensuring effective communication and collaboration.
  • Work closely with IT leadership to ensure successful delivery of IT products and services.
  • Partner with business and Enterprise Architecture to identify product lines and develop a multi-year business capability roadmap.
  • Identify opportunities for new services, service improvements, and technical innovation to meet business needs.
  • Manage business partner expectations related to ITD engagement and service or product delivery.
  • Oversee the management of escalations related to technology procurements, projects, and service delivery requests.
  • Identify, champion, and communicate customer needs.
  • Support continued compliance with VDOT and VITA policies, standards, and guidelines.
Requirements:
  • Bachelor's degree or six (6) years or more of related experience in a role within Information Technology.
  • Experience working in Information Technology, including knowledge of SDLC, Agile Methodology, and Technology Procurements.
  • Strong communication skills in writing, speaking, and presenting with leadership of all levels.
  • Ability to listen, build rapport, and develop credibility as a strategic partner.
  • Skilled at conflict negotiation and resolution; experience dealing with difficult customers.
  • Ability to share-ownership and drive results as a team.
  • Ability to connect strategy to execution; strategic thinker.
  • Experience in Product Line planning, development, and management.
  • Understanding of VDOT's Organization Structure, including Districts and Central Office.

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