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IT Relationship Manager

2 months ago

Richmond, Virginia, United States InterSources Full time
Job Title: IT Customer Relationship Manager

Location: Richmond, VA, Hybrid

Rate: Best competitive rate

Local candidates required due to onsite requirement

First round of interviews via Teams. Second round of interviews ONSITE. Please only submit candidates who can interview onsite, NO exceptions

This position requires onsite 2 days a week with 3 remote

Contract to be extended beyond 6/30/24, likely by 6-12+ months

About the Role

We are seeking a skilled IT Customer Relationship Manager to join our team at InterSources Inc. As a strategic partner, you will foster positive interactions, build and preserve trusting relationships with assigned business partners throughout the agency.

You will manage escalations for work within the service, product, and project delivery pipelines. Your responsibilities will include:

  • Meeting with and communicating directly with Agency leadership up to the Executive level on a routine basis.
  • Working closely with IT leadership to ensure successful and continuous delivery of all products and services by ITD.
  • Assigned to partner with Districts to act as a point of focus / resource for IT management, escalations, and coordination.
  • Partner with business and Enterprise Architecture to identify product lines, then develop and maintain a multi-year business capability roadmap.
  • Responsible for building and maintaining relationships with assigned business partners.
  • Interfacing with project managers, service, and operations managers to coordinate work, prioritize requests, and manage escalations for assigned Divisions.
  • Identifying opportunities for new services, service improvements, and technical innovation to meet business needs.
  • Overseeing the management of business partner expectations as related to ITD engagement and service or product delivery.
  • Managing escalations related to technology procurements, projects, and service delivery requests.
  • Identifying, championing, and communicating customer needs.
  • Consult and collaborate with ITD teams managing production operations and the strategic direction for systems owned by assigned business partners.
  • Support continued compliance with VDOT and VITA policies, standards, and guidelines.
Requirements

To be successful in this role, you will need:

  • Bachelor's degree or six (6) years or more of related experience in a role within Information Technology.
  • Experience working in Information Technology (including knowledge of SDLC, Agile Methodology, Technology Procurements).
  • Strong communication skills in writing, speaking, and presenting with leadership of all levels.
  • Ability to listen, build rapport, and develop credibility as a strategic partner.
  • Skilled and experienced at conflict negotiation and resolution; Experience dealing with difficult customers.
  • Ability to share-ownership and drive results as a team.
  • Ability to connect strategy to execution; Strategic thinker.
  • Experience in Product Line planning, development, and management.
  • Understanding of VDOT's Organization Structure to include Districts and Central Office.
What We Offer

At InterSources Inc, we offer a dynamic and innovative work environment that values collaboration, creativity, and growth. As a Certified Diverse Supplier, we are committed to providing equal opportunities for all employees and clients. We are a Google Cloud partner company and align strategy with execution to deliver industry-leading capabilities to our clients and customers.

We make reasonable accommodations for clients and employees and do not discriminate based on any protected attribute. We are a team that drives growth by refining technology-driven client experiences that put the users first, providing an unparalleled experience.