IT Relationship Manager

1 week ago

Richmond, Virginia, United States Serigor Inc Full time
Job Title: IT Customer Relationship Manager

Location: Richmond, VA

Duration: 12+ Months

Job Description:

We are seeking a skilled IT Customer Relationship Manager to join our team at Serigor Inc. The ideal candidate will be a strategic thinker, able to foster positive interactions and build trusting relationships with assigned business partners.

The successful candidate will manage escalations for work within the service, product, and project delivery pipelines. Key responsibilities will include:

  • Meeting with and communicating directly with Agency leadership on a routine basis.
  • Working closely with IT leadership to ensure successful and continuous delivery of all products and services.
  • Partnering with Districts to act as a point of focus/resource for IT management, escalations, and coordination.
  • Developing and maintaining a multi-year business capability roadmap with business and Enterprise Architecture.
  • Building and maintaining relationships with assigned business partners.
  • Interfacing with project managers, service, and operations managers to coordinate work, prioritize requests, and manage escalations.
  • Identifying opportunities for new services, service improvements, and technical innovation to meet business needs.
  • Overseeing the management of business partner expectations as related to ITD engagement and service or product delivery.
  • Managing escalations related to technology procurements, projects, and service delivery requests.
  • Identifying, championing, and communicating customer needs.
  • Collaborating with ITD teams managing production operations and the strategic direction for systems owned by assigned business partners.

Requirements:

  • Bachelor's degree or six (6) years or more of related experience in a role within Information Technology.
  • Experience working in Information Technology, including knowledge of SDLC, Agile Methodology, and Technology Procurements.
  • Strong communication skills in writing, speaking, and presenting with leadership of all levels.
  • Ability to listen, build rapport, and develop credibility as a strategic partner.
  • Skilled and experienced at conflict negotiation and resolution; Experience dealing with difficult customers.
  • Ability to share-ownership and drive results as a team.
  • Ability to connect strategy to execution; Strategic thinker.
  • Experience in Product Line planning, development, and management.
  • Understanding of client's Organization Structure to include Districts and Central Office.

Desired:

  • BRMP Certification

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