Enterprise Support Professional

3 weeks ago


New York, New York, United States Opal Services Full time

Opal Services is a leading provider of identity security solutions. We are seeking an experienced Support Engineer to join our team and contribute to our mission of delivering exceptional customer experiences.

About the Role

This is a hybrid role based in New York City, offering a competitive salary and a range of benefits, including unlimited PTO and a daily lunch allowance.

As a Support Engineer, you will be responsible for providing technical support to enterprise customers, developing a comprehensive understanding of our identity platform, and staying current with product features and industry best practices.

Responsibilities
  • Technical Deep Dives: Utilize advanced data analysis techniques to assess customer usage patterns, predict potential issues, and provide strategic guidance on identity security optimization.
  • Customer Insights: Systematically collect and analyze customer feedback and translate insights into actionable recommendations for product development and service improvements.
  • Cross-Functional Collaboration: Work seamlessly with technical account management, product, engineering, and sales teams to ensure holistic customer success and rapid issue resolution.

The ideal candidate will have a strong background in cybersecurity SaaS businesses and experience in Identity and Access Management (IAM), DevOps, and enterprise IT solutions.



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