Enterprise Technical Support Specialist

3 weeks ago


New York, New York, United States META Full time

About the Role

We are seeking an Enterprise Technical Support Specialist to join our team at Meta. As an Enterprise Technical Support Specialist, you will be responsible for providing technical support to our internal customers and ensuring the highest levels of customer satisfaction.

Key Responsibilities

Provide technical support to internal customers via phone, email, and in-person.

Troubleshoot and resolve technical issues in a timely and efficient manner.

Document and track technical issues using our ticketing system.

Requirements

3+ years of experience in a technical support role.

Experience with Windows and Mac OS platforms, as well as mobile devices.

Experience with setup and configuration of end-user desktop and laptop computer hardware, software, printers, phones, and peripherals.

Experience working with collaboration suites such as Office 365 and GSuite.

Benefits

$33.65/hour to $49.04/hour + bonus + equity + benefits.

Equal Opportunity Employer.



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