Insurance Account Manager
21 hours ago
The Personal and Commercial Lines Insurance Specialist is responsible for maintaining strong customer relationships by handling insurance coverage inquiries and concerns with speed and professionalism. This role involves daily interaction with customers, insurance carriers, and fellow employees to conduct specific service and marketing activities.
Key Responsibilities- Commercial Renewals: Work with multiple carriers to quote and submit applications to various brokers.
- Prospect Management: Pre-qualify and understand customer needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary.
- Account Management: Set appointments and/or client calls to review existing policies, revise liability limits, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals.
- Customer Service: Provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation.
- Upselling and Cross-Selling: Actively solicit increases in coverage or rounding out accounts at every service contact.
- Issue Resolution: Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, following up to ensure resolution.
- Record Keeping: Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system.
- Policy Review: Review audits or policies; verify accuracy and facilitate corrections, as needed, between client and carrier.
- Industry Knowledge: Keep informed regarding industry information, new product information, legislation, coverages, and technology to continuously improve knowledge and performance as well as collaboration with team members, mentor staff, and participate in meetings as needed.
- Hold the insurance license required by your state and have a minimum of two years personal and commercial lines insurance account management experience, as well as a Bachelor's Degree or comparable work experience.
- Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects.
- Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills and possess excellent math and reading skills to accurately perform simple calculations.
- Have the ability and tact to handle difficult customer phone calls and solve complex problems without direct supervision.
- Have a strong sense of urgency, attention to detail, organization, multi-tasking, and time management skills.
- Technology and Computer proficiency including agency management systems.
- Use of Ezlynx Management System.
- Use of all Microsoft Office 365 Products (especially Outlook, Word, and Excel).
- Competitive Pay.
- Professional Development.
- Job Stability in a growing industry.
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