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Business Relationship Manager

2 months ago

Garner, North Carolina, United States WingSwept Full time
Job Description

WingSwept is an employee-owned managed service provider seeking a dynamic professional with exceptional communication and relationship building skills to act as the primary liaison between WingSwept and our growing client base.

Key Responsibilities
  • Client Support: Provide strategic technology advice and account management to a growing list of clients.
  • Business Process Expertise: Provide strategic knowledge of business processes and operations to clients.
  • Solution Presentation: Present solutions for clients to improve their technology infrastructure.
  • Client Relationship Management: Manage client relationships through personal contact, including conducting business reviews and responding to requests, needs, and concerns as they arise.
  • Risk Awareness: Provide awareness of risk to the client's technology environment.
  • Knowledge Management: Update knowledge base in order to provide continuity among other company personnel.
  • Onboarding: Coordinate onboarding of new clients.
  • Quoting and Procurement: Become involved in the quoting & procurement process for new and existing clients.
  • Software License Management: Manage software licenses for clients.
  • Project Management: Manage projects for clients as needed.
  • Liaison: Act as a liaison between clients and our technical staff.
  • Client Advocacy: Advocate on behalf of the client's best interest while also balancing WingSwept's business interests.
  • Issue Resolution: Monitor internal and client services for any possible issues and facilitate issue resolution.
  • Group Sales Support: Support group sales efforts to expand the managed services client list.
  • Forecasting: Develop and maintain a comprehensive plan for forecasting client projects.
  • Vendor and Partner Management: Build and maintain relationships with vendors and support partners.
  • Security Awareness: Provide security awareness training to clients.
  • Quote and Statement Preparation: Prepare quotes and statements of work for hardware, labor, and services.
  • Invoice Review: Review client invoices for accuracy.
Requirements
  • Core Values: Each WingSwept employee is expected to adhere to our core values of being Honest, Eager, Accountable, Respectful, and a Team Player in all their interactions.
  • Education: High school diploma, at least two years of secondary education preferred.
  • Work Schedule: Must be able to work a full-time 40-hour work week which may include after-hours responsibilities.
  • Experience: Experience with small business operations management or ownership.
  • Technical Support: Experience providing technical support in a business environment.
  • Networking Knowledge: Firm understanding of the configuration of basic networking components and peripherals.
  • Learning Ability: Able to learn new environments and technologies quickly.
  • Communication Skills: Excellent verbal and written communication skills for interactions with customers on a daily basis.
  • Attitude and Desire: Must have a great attitude and desire to go the extra mile for customers.
  • Analytical and Problem-Solving Skills: Strong analytical and problem-solving skills.
  • Organization and Attention to Detail: Must be highly organized, attentive to detail, and flexible, with the ability to effectively prioritize tasks and balance the needs of multiple clients.
  • Credentials: Must be able to pass a background check and drug test.
  • Transportation: Must have a valid driver's license and reliable transportation.
Preferred Qualifications
  • Secondary Education: Secondary education in business management and/or economics.
  • Account Management Experience: Account management experience.
  • Computer and System Administration Skills: Exceptional computer and system administration skills on Microsoft based clients and servers.
  • Hardware Diagnostics and Repair: Intricate knowledge/experience with PC and server hardware diagnostics, repair, and installation.
  • Business Telecommunication Systems: Fundamental understanding of business telecommunication systems.
  • Certifications: CompTIA Network+, A+, Microsoft certifications.
  • Project Management Experience: Experience in project management.