Restaurant Operations Manager

2 weeks ago


Berryville, Virginia, United States Wingstop - FWS Full time
Wingstop General Manager Job Description

We are seeking an exceptional General Manager to lead our team at Wingstop - FWS. As a key member of our management team, you will be responsible for overseeing the daily operations of the store, providing exceptional customer service, and proactively managing the front- and back-of-house team.

Key Responsibilities:
  • Recruit, select, orient, train, assign, and schedule team members in partnership with the District Manager.
  • Work with the District Manager and Human Resources to manage performance, including coaching, counseling, and disciplining team members with professional maturity.
  • Maintain a calm demeanor during periods of high volume or unusual events to keep the store operating to standard and set a positive example for the shift team.
  • Identify and resolve issues with food preparation and help the team handle customer service issues with grace, courtesy, and the goal of cultivating happy, returning customers.
  • Maintain a safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures, proper safety procedures, and complying with health and legal regulations.
  • Ability to measure performance, subjectively and objectively, and competent in the key areas of responsibility, including labor management, store operations, and guest relations.
Requirements:
  • Minimum of 2 years of previous food service or restaurant supervisory experience.
  • Food Handler Certification required, which can be obtained during onboarding training.
  • Experience using a computer and register (POS) system.
  • Available to work flexible hours, including mornings, evenings, weekends, late nights, and/or holidays.
  • Spanish Speaking a plus.
Benefits:
  • Medical/Rx, dental, and vision insurance packages for full-time employees.
  • Cell phone reimbursement.

Pay Range: $24 - $27 per hour



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