Customer Experience Associate

7 hours ago


Wichita, Kansas, United States Planet Fitness - KSLA Sutherland Group Full time
Customer Experience Associate

We're seeking a friendly and approachable Customer Experience Associate to join our Planet Fitness team. In this role, you'll be the first point of contact for our members, prospective members, and guests, providing top-notch customer service and ensuring a positive experience at our facility.

Your primary responsibilities will include greeting members, answering phone calls, checking members into the system, and assisting with new member sign-ups. You'll also work closely with our management team to maintain accurate records, handle membership updates, and resolve any issues that may arise.

To succeed in this role, you'll need excellent communication skills, a passion for fitness and health, and the ability to multitask in a fast-paced environment. You'll also need basic computer proficiency and a high school diploma or equivalent.

A competitive salary range for this position is $32,000 - $42,000 per year, based on location, experience, and performance.

Responsibilities:
  • Provide exceptional customer service to members, prospective members, and guests
  • Answer phone calls, check members into the system, and assist with new member sign-ups
  • Maintain accurate records and handle membership updates
  • Resolve member issues and concerns in a timely and professional manner

Requirements:
  • High school diploma or equivalent required
  • Basic computer proficiency
  • Punctuality and reliability are essential
  • Excellent communication and problem-solving skills


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