Customer Experience Associate

2 days ago


Wichita, Kansas, United States Cox Communications Full time

**About the Role:**

We are seeking a highly skilled Customer Experience Associate to join our team at Cox Communications. As a member of our call center, you will play a critical role in providing exceptional customer service and support to our valued customers.

**Responsibilities:**

  • Respond to customer inquiries and concerns in a professional and courteous manner.
  • Analyze and resolve complex customer issues related to our services.
  • Collaborate with internal teams to improve overall customer satisfaction.

**Requirements:**

  • High school diploma or equivalent required; bachelor's degree preferred.
  • At least 2 years of experience in customer-facing roles or technical support.
  • Excellent communication and problem-solving skills.

**Benefits:**

  • Competitive salary range: $45,000 - $60,000 per year.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.

**Location:**

This is a remote opportunity. You must live in Wichita, KS, Oklahoma City, OK, Omaha, NE, Virginia Beach, VA, Baton Rouge, LA, or a surrounding community within the state of K.

Estimated salary based on location: $48,600 per year (based on average US salaries for similar positions).



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