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Director of Property Operations

2 months ago

Baton Rouge, Louisiana, United States Varsity Campus Full time
Job Summary

The Executive Director of Student Housing will oversee the daily operations and growth of our off-campus student housing properties, driving occupancy targets, resident satisfaction, and profitability.

Key Responsibilities
  • Strategic Planning: Develop and implement comprehensive plans to achieve business objectives, including occupancy targets, resident satisfaction, and profitability.
  • Operational Management: Oversee day-to-day operations, maintaining high standards of cleanliness, safety, and maintenance, ensuring a comfortable and vibrant living experience for students.
  • Team Leadership: Manage a team of property staff, including leasing consultants, maintenance personnel, and administrative support staff, providing guidance and support to ensure effective team performance.
  • Customer Service: Provide exceptional customer service, addressing inquiries and resolving concerns in a timely and professional manner, ensuring resident satisfaction and loyalty.
  • Relationship Building: Develop and maintain positive relationships with local universities and colleges, fostering partnerships and collaborations to enhance the student living experience.
  • Financial Management: Create and manage property budgets, ensuring financial goals are met, and making informed decisions to drive business growth.
  • Property Inspections: Conduct regular property inspections, identifying areas for improvement, and implementing corrective actions to maintain high standards of quality and safety.
  • Industry Knowledge: Stay up-to-date with local laws, regulations, and market trends related to student housing, ensuring compliance and competitiveness.
Requirements and Qualifications
  • Education: Bachelor's degree in Business Administration, Property Management, or a related field.
  • Experience: Proven experience in property management, preferably in student housing or a similar industry, with a strong track record of success.
  • Leadership Skills: Strong leadership and team management skills, with the ability to motivate and inspire team members to achieve business objectives.
  • Communication Skills: Excellent customer service and communication skills, with the ability to build strong relationships with residents, staff, and external partners.
  • Technical Skills: Proficient in property management software and Microsoft Office Suite, with the ability to analyze data and make informed decisions.
  • Knowledge and Skills: Knowledge of local laws, regulations, and best practices related to property management, with the ability to stay up-to-date with industry trends and developments.
  • Problem-Solving Skills: Strong problem-solving skills and attention to detail, with the ability to handle multiple projects and deadlines effectively.
  • Professionalism: High level of professionalism, integrity, and confidentiality, with the ability to maintain confidentiality and handle sensitive information.