Director of Operations

23 hours ago

Baton Rouge, Louisiana, United States CareSouth Full time
Job Description

Job Summary:

The Director of Operations is responsible for overseeing the day-to-day operations of specialty service lines at CareSouth. This includes leading and managing designated programs and services that integrate into, support, or augment care delivered in our health centers.

Key Responsibilities:

  1. Develop and implement operational policies and procedures to ensure compliance with current healthcare regulations and laws.
  2. Collaborate with medical staff and department heads to maintain effective communication and ensure seamless operations.
  3. Supervise and manage staff, including Patient Engagement, Operations Manager, Office Coordinator, and Office Manager.
  4. Ensure the patient engagement, medical support, and provider teams work collaboratively to create smooth and efficient office and patient flow for a positive patient experience.
  5. Monitor and analyze facility activities and data to aid planning and risk management, and to improve service utilization.
  6. Develop and implement quality improvement initiatives to enhance clinical quality, efficiency, and the patient experience.
  7. Ensure compliance with Joint Commission standards and maintain awareness of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes, and payment options.

Requirements:

  1. Bachelor's degree in Health Services Administration, Healthcare Administration, Business Administration, or equivalent; Master's Degree preferred.
  2. Minimum of eight years of supervisory experience in a fast-paced multi-disciplinary practice.
  3. Ability to learn using electronic health record systems, mastery of Athena a plus.
  4. Strong computer skills and excellent verbal and written communication skills.

Training:

  1. Relias Supervisory Track
  2. Relias Track A Non-Clinical
  3. Relias CareSouth Onboarding
  4. Manager Track

Performance Evaluation Management:

  1. Administrative Evaluation

Physical Requirements:

  1. Visual acuity - always
  2. Hand - eye coordination - always
  3. Lifting approximately 10-15 lbs., Pushing, Pulling - sometimes
  4. Primarily sedentary
  5. Stooping, Bending, and Standing - sometimes
  6. Walking- frequent; short distances

Work Environment:

  1. Indoor, environmentally controlled
  2. Exposure to disease or infections
  3. No vibrations
  4. Exposure to artificial and/or natural light
  5. Minimal exposure to outdoor weather elements

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