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Administrative Support

2 months ago

Denver, Colorado, United States Innova Solutions Full time

Innova Solutions is currently seeking a Customer Service Specialist to join our team.

Position Type: Full-Time, Contract
Duration: 9 Months

As a Customer Service Specialist, your responsibilities will include:

  • Providing administrative assistance across various departments, fulfilling the role of Service Coordinator. Responding to customer inquiries via phone and email regarding service requests and effectively addressing complaints.
  • Key tasks and primary responsibilities encompass:
  • Handling incoming calls
  • Processing new service requests
  • Inputting information into the system
  • Coordinating with the scheduling team to arrange services
  • Potentially scheduling services during team members' absences.
  • Monitoring the service inbox for incoming requests.
  • Engaging with customers via phone
  • Assisting in generating daily and weekly reports to maintain updated systems
  • Performing data entry tasks
  • Managing electronic filing systems
  • Education/Experience: High School Diploma or equivalent is required.
  • Experience in customer service is preferred.
  • Background in clerical, office, or administrative roles is preferred.
Essential Competencies
Strong communication skills, including follow-up on status and progress through emails and phone calls.
Clear and concise communication.
Attention to detail.
Ability to work autonomously and manage time effectively.

Top Skills Required
Excellent verbal and written communication skills
Professional phone etiquette with a positive demeanor
Basic computer proficiency, as the role involves working across multiple systems.

The ideal candidate will possess: Experience in customer service, high call volume environments, service request management, and administrative support.

Qualified candidates are encouraged to submit their applications for consideration. We are actively interviewing for this and other similar roles.
COMPENSATION AND BENEFITS:
Pay Range*: $ per Hour
*The pay range offered to a successful candidate will be determined based on various factors, including education, work experience, job location, specific duties, and certifications.

Benefits: Innova Solutions provides benefits (subject to eligibility) that may include: Medical and pharmacy coverage, dental and vision insurance, 401(k), health savings accounts (HSA), flexible spending accounts (FSA), life insurance, pet insurance, short-term and long-term disability, accident and critical illness coverage, pre-paid legal and identity theft protection, sick leave, and other types of paid leave as mandated by law, along with an Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS: Established in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals globally and reports an annual revenue nearing $3 billion. Through our global delivery centers across North America, Asia, and Europe, we provide strategic technology and business transformation solutions to our clients, enabling them to excel in their respective fields.

Recent Recognitions:
  • One of the largest IT consulting staffing firms in the USA - Recognized as #4 by Staffing Industry Analysts (SIA 2022)
  • ClearlyRated Client Diamond Award Winner
  • One of the largest certified MBE companies in the NMSDC Network
  • Advanced Tier Services partner with AWS and Gold with MS
Innova Solutions is an Equal Opportunity Employer and prohibits any form of unlawful discrimination and harassment. We are committed to providing a work environment free from discrimination and harassment based on race, color, religion, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by applicable laws.