VIP Guest Services Ambassador

1 month ago


Plainville, Massachusetts, United States Penn National Gaming Full time
Job Summary

We are seeking a highly skilled and customer-focused Services Representative to join our team at Penn National Gaming. As a key member of our front desk and concierge team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience during their stay.

Key Responsibilities
  • Provide friendly and efficient service to guests during check-in and check-out procedures
  • Make and confirm reservations, and assist guests with problems or questions
  • Obtain necessary information to guarantee rooms and perform front desk, call center, and other hotel-related duties as needed
  • Answer reservation inquiries and provide accurate information to guests
Requirements

To be successful in this role, you will need to possess excellent communication and interpersonal skills, be able to work in a fast-paced environment, and have a strong attention to detail. If you are a team player who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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