Front Office Operations Manager

2 days ago


Bentonville, Arkansas, United States MOTTO BY HILTON BENTONVILLE Full time

We are seeking a highly motivated and customer-focused leader to oversee our Front Office operations at the Motto by Hilton Bentonville hotel.

Estimated Salary: $50,000 - $60,000 per year

This role offers the opportunity to train, coach, and mentor front desk staff to deliver exceptional guest experiences. The ideal candidate will have a minimum of one year of front desk supervisory experience and 1-2 years of customer service leadership experience.

About the Role
  • Lead daily front desk operations to provide superior check-in/check-out experiences for guests
  • Solve guest problems and empower front desk staff to do the same
  • Implement processes to meet or exceed hotel guest satisfaction measures
Requirements
  • Familiarity with hotel operations preferred
  • Exceptional verbal and written communication skills
  • Ability to handle multiple responsibilities simultaneously
Benefits
  • Competitive salary: We recognize and reward our team members' hard work
  • Exciting and fun work environment: Join a team that makes coming to work enjoyable every day
  • Top-notch training and growth opportunities: We invest in your career development
  • Medical, dental, and vision coverage
  • Paid vacation time
  • 401(k) retirement plan


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