Front Desk Associate
1 week ago
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at 21c Museum Hotels. As the face of our hotel, you will be responsible for providing exceptional guest service and ensuring a seamless experience for all visitors.
About Us:
At 21c Museum Hotels, we pride ourselves on offering a unique blend of art, culture, and hospitality. Our boutique hotels combine stunning contemporary art exhibitions with luxurious amenities and unparalleled service. If you share our passion for delivering exceptional experiences, we want to hear from you
Responsibilities:
- Provide warm and welcoming service to guests, responding to their inquiries and resolving any issues promptly and efficiently.
- Process check-ins and check-outs, managing room assignments and handling payment transactions accurately and securely.
- Maintain accurate records and reports, using computerized systems and manual procedures as required.
- Cultivate strong relationships with guests, vendors, and colleagues, promoting a positive and inclusive work environment.
- Collaborate with other departments to ensure seamless operations and optimal guest satisfaction.
- Assist with special requests, such as arranging reservations or coordinating events.
Requirements:
- High school diploma or equivalent required; relevant work experience preferred.
- Excellent communication and interpersonal skills, with ability to work effectively in a fast-paced environment.
- Demonstrated problem-solving and conflict resolution skills, with a commitment to delivering exceptional customer service.
- Basic math skills and accuracy with handling cash and credit transactions.
- Familiarity with standard office equipment and software applications.
Estimated Salary: $45,000 - $55,000 per year, depending on experience and qualifications. We offer a competitive benefits package, including medical, dental, and vision insurance, paid time off, and opportunities for professional growth and development.
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