Hospitality Associate

7 days ago


Bentonville, Arkansas, United States MSCCN Full time

We are seeking a highly motivated Hospitality Associate to join our team at HealthFitness. This role is responsible for delivering exceptional customer experiences to our members and guests, while supporting the Front Desk Director and Front Desk Manager in front desk operations.
The ideal candidate will have excellent communication and interpersonal skills to engage with our members and provide accurate information, as well as a strong understanding of our programs, services, and membership offerings.

Schedule: Evenings/Weekends, 1pm-9pm

Key Responsibilities:
• Engage with members and guests in a friendly and welcoming manner, responding to their needs and concerns.
• Assist with front desk administrative duties, membership enrollment processes, check-in/check-out procedures, and tracking or record keeping.
• Stay up-to-date on participant and facility policies, including Emergency Action Responses.
• Recognize and respond to client and participant needs, escalating issues to management as necessary.

Requirements:
• High School Diploma or equivalent required.
• 1 year of verifiable experience in a Customer Service or Hospitality role.
• Certifications: CPR, First Aid, and AED certification through a reputable organization.
• Proficiency in MS Office, including Word, Excel, and Outlook, and working knowledge of the member management system.

Estimated Salary: $15 per hour


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