Hotel Operations Supervisor
1 day ago
The Front Office Manager is a critical role at Motto by Hilton Bentonville, responsible for leading front desk operations and providing exceptional customer service. As a member of our team, you will be expected to empower staff to deliver outstanding guest experiences, resolve issues efficiently, and maintain high levels of customer satisfaction.
Key Responsibilities- Lead Front Desk Operations: Empower front desk staff to deliver exceptional guest experiences and resolve issues efficiently.
- Train and Develop Staff: Provide ongoing training, coaching, and mentoring to ensure front desk staff have the skills and knowledge needed to excel in their roles.
- Implement Processes: Develop and maintain processes and procedures that meet or exceed hotel guest satisfaction measures.
- Financial Management: Oversee financial control procedures, including cash, vouchers, inventories, and receivables, and produce accurate financial reports in a timely manner.
- Familiarity with hotel operations, including check-in/check-out procedures, room allocations, billing processes, and general hotel policies preferred.
- Minimum one year of front desk supervisory experience.
- Exceptional verbal and written communication skills.
- Ability to handle multiple responsibilities simultaneously and cultivate a productive team that embodies our core values.
- Estimated Salary: $60,000 - $80,000 per year (depending on experience).
- Competitive benefits package, including medical, dental, and vision coverage.
- Paid vacation time and 401k retirement plan.
- Ongoing training and development opportunities to help you grow in your career.
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Hotel Operations Manager
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