Customer Service Representative
3 weeks ago
At Northwestern Mutual, we're committed to providing personalized service to our clients. As a Customer Service Representative, you'll play a critical role in delivering remarkable experiences that exceed our clients' expectations.
Key Responsibilities:
- Answer client inquiries and provide servicing options in a call center environment
- Resolve routine problems by following defined standard processes and evaluating solutions
- Take ownership of client experiences to make a positive impact
- Handle phone and transactional responsibilities while maintaining confidentiality and privacy standards
- Foster professional relationships with clients to enhance brand loyalty
Requirements:
- Associates degree in business or related field or equivalent combination of education and experience
- Previous customer service experience preferred
- Effective written and verbal communication skills
- Ability to multi-task and handle high volumes of calls/case loads with accuracy
- Organization skills with the ability to prioritize tasks
Grow Your Career with Northwestern Mutual
We're a best-in-class company that puts our clients' interests at the center of all we do. If you're passionate about delivering exceptional client experiences, we encourage you to apply.
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