Dispatch and Customer Service Coordinator

1 week ago

Franklin, Wisconsin, United States Ozinga Full time
Job Summary

We are seeking a highly skilled and organized Dispatch and Customer Service Representative to join our team at Ozinga. As a key member of our operations team, you will be responsible for coordinating the timely delivery of concrete from plant locations to job sites, ensuring maximum efficiency and customer satisfaction.

Key Responsibilities
  • Coordinate dispatching of company trucks and tendering of loads to outside trucking companies
  • Effectively communicate with customers to determine proper quantity, mix, delivery time, and job site location for each order
  • Enter customer orders timely, accurately, and completely into the dispatch system
  • Advise customers of any potential issues or concerns regarding product orders
  • Schedule mixer trucks to ensure maximum utilization and efficiency while meeting customer needs
  • Generate accurate and complete delivery tickets to plant managers in a timely manner
  • Communicate with mixer drivers, plant managers, production managers, and operations manager on a frequent and regular basis to avoid or address issues, concerns, or problems
  • Monitor mixer truck status on a constant basis to ensure customer satisfaction and maximum equipment and labor utilization
  • Work closely with operations to ensure drivers are in compliance with local, state, and federal DOT guidelines and regulations
  • Work closely with remote dispatch offices to move equipment and people to meet customer demands
  • Attend sales meetings to get/give information regarding scheduling of plants and equipment to meet customer needs
  • Adjust dispatch schedule as needed to reflect current and accurate information
  • Communicate with plant managers daily to advise of mixer driver start and finish times
Requirements
  • High School Diploma or equivalent required
  • Knowledge of geographic area where dispatching is strongly preferred
  • Minimum three years of work experience required with construction or concrete industry experience preferred
  • Experience working with personal computers
  • Demonstrated ability to work with basic mathematics to include addition, subtraction, multiplication, and division (including fractions)
  • Must be able to read, write, speak, and understand English
  • Ability to read and interpret maps and directions
  • Effective oral and written communication skills
  • Ability to handle multiple competing tasks
  • Ability to work independently and with minimal supervision
Working Conditions
  • Professional environment within a climate-controlled office environment
  • Extended eye exposure to CRT screen
  • Long hours may be required as business deems necessary
  • Possible early morning start times according to the season or weather demands
  • Customer contact may result in stressful situations
Physical Requirements
  • Extensive radio and phone communication
  • Extended periods of sitting in chair, occasional standing, bending, kneeling, stooping, reaching, grabbing, and pulling
  • Frequent use of fingers, wrists, and hands to enter data using a keyboard
  • Occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus

Ozinga is an Equal Opportunity Employer. We consider applications for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, sexual orientation, citizenship status, genetic information, or any other legally protected status.

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