Technical Specialist- Junior Role in Raleigh
4 days ago
Achieve professional growth as a Technical Specialist- Junior at Comtech LLC in Raleigh. Estimated Salary: $60,000 - $80,000 per year.
About the Role:
This is a hybrid position that requires working onsite three days a week. The City of Raleigh's IT Department is recognized for its commitment to innovation and excellence in technology.
Main Responsibilities:
- Support day-to-day operations of ServiceNow platform, especially in Customer Service Management (CSM).
- Collaborate with senior analysts, analysts, and stakeholders to gather business requirements, troubleshoot issues, and provide solutions.
- Configure ServiceNow CSM modules, create workflows, and improve customer self-service experience.
- Assist with system upgrades, maintenance, and enhancements for platform stability.
- Troubleshoot and resolve incidents, ensuring timely customer support and issue resolution.
- Work with cross-functional teams to understand ServiceNow integration with other city systems.
- Adhere to IT best practices, including SDLC and ITIL standards.
Requirements:
- Bachelor's degree in information technology or related field, or equivalent experience in IT support, customer service management, or similar roles.
Preferred Qualifications:
- 1-2 years of hands-on experience with ServiceNow, particularly in CSM or similar modules.
- Familiarity with JavaScript, HTML, CSS, and SQL is a plus.
- Relevant ServiceNow certifications (CIS, CAD) are beneficial.
Key Skills:
- Basic understanding of ServiceNow or similar enterprise systems.
- Willingness to learn and develop skills in ServiceNow configuration, development, and administration.
- Strong communication skills with ability to translate technical issues into user-friendly solutions.
- Collaborative work style, eager to work with both technical and business teams.
- Problem-solving mindset with a customer-first approach.
- Desire to grow your career in IT service management and platform administration.
About Us:
- The City of Raleigh's IT Department values diversity, work-life balance, and continuous improvement.
- We offer the opportunity to develop your skills and work on cutting-edge projects that impact the lives of nearly 490,000 residents.
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