Technical Specialist- Junior Role in Raleigh

4 days ago


Raleigh, North Carolina, United States Comtech LLC Full time

Achieve professional growth as a Technical Specialist- Junior at Comtech LLC in Raleigh. Estimated Salary: $60,000 - $80,000 per year.

About the Role:

This is a hybrid position that requires working onsite three days a week. The City of Raleigh's IT Department is recognized for its commitment to innovation and excellence in technology.

Main Responsibilities:

  • Support day-to-day operations of ServiceNow platform, especially in Customer Service Management (CSM).
  • Collaborate with senior analysts, analysts, and stakeholders to gather business requirements, troubleshoot issues, and provide solutions.
  • Configure ServiceNow CSM modules, create workflows, and improve customer self-service experience.
  • Assist with system upgrades, maintenance, and enhancements for platform stability.
  • Troubleshoot and resolve incidents, ensuring timely customer support and issue resolution.
  • Work with cross-functional teams to understand ServiceNow integration with other city systems.
  • Adhere to IT best practices, including SDLC and ITIL standards.

Requirements:

  • Bachelor's degree in information technology or related field, or equivalent experience in IT support, customer service management, or similar roles.

Preferred Qualifications:

  • 1-2 years of hands-on experience with ServiceNow, particularly in CSM or similar modules.
  • Familiarity with JavaScript, HTML, CSS, and SQL is a plus.
  • Relevant ServiceNow certifications (CIS, CAD) are beneficial.

Key Skills:

  • Basic understanding of ServiceNow or similar enterprise systems.
  • Willingness to learn and develop skills in ServiceNow configuration, development, and administration.
  • Strong communication skills with ability to translate technical issues into user-friendly solutions.
  • Collaborative work style, eager to work with both technical and business teams.
  • Problem-solving mindset with a customer-first approach.
  • Desire to grow your career in IT service management and platform administration.

About Us:

  • The City of Raleigh's IT Department values diversity, work-life balance, and continuous improvement.
  • We offer the opportunity to develop your skills and work on cutting-edge projects that impact the lives of nearly 490,000 residents.


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