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Duty Manager VNY

2 months ago


Los Angeles, California, United States Signature Aviation plc Full time
Job Description

**Job Summary**

Signature Aviation plc is seeking a highly skilled and experienced Duty Manager VNY to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth and efficient delivery of our services to our customers.

Key Responsibilities:

  • Provide day-to-day leadership and direction to deliver consistent, safe, reliable operations and service
  • Lead and direct all service deliveries and provide service recovery when necessary
  • Correspond with customers regarding various issues such as tenant relations and transient sales
  • Lead and conduct shift briefings with subordinate supervisors and employees
  • Ensure base shift scheduling matches customer demand
  • Acts as company liaison in matters related to the airport community
  • Comply with and ensure accountability for Company policies and procedures related to customer service standards, ramp, safety, and security procedures
  • Meet, greet, and assist customers with hotel reservations, ground transportation, catering and other services
  • Ensure a culture that promotes safety through daily observation, shift briefings, routine audits, maintenance of SHEBBA, monthly safety meetings, training and documented safety procedures
  • Formulate procedures for use in event of aircraft accidents, fires or other emergencies
  • Ensure a culture that promotes customer loyalty by creating an environment of increased employee engagement
  • Maintain relationships with vendors
  • Oversight of GSE and facility maintenance operations
  • Conduct accident investigations to determine root causes, including all reporting involved with the incident
  • Administer the Computer Based Training program for the base, as well as any on the job training needed
  • Oversee fuel quality control activities at the base
  • Perform leadership functions such as conducting annual reviews, making hiring decisions, and managing performance of direct reports
  • May perform tasks such as time and attendance administration, and processing new employees

Requirements:

  • Bachelor's Degree from a four-year college or university or five (5) to ten (10) years related experience and/or training; or equivalent combination of education and experience
  • Must possess a valid state driver's license
  • Must possess strong interpersonal, oral and written communication skills
  • General knowledge of business management and accounting
  • Proficient with personal computers and Microsoft office products

Benefits:

  • Medical/prescription drug, dental, and vision insurance
  • 401(k) plan with company match
  • Generous paid time off and holidays
  • Tuition assistance
  • Limitless opportunities for training and development