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Duty Manager VNY
2 months ago
**Job Summary**
Signature Aviation plc is seeking a highly skilled and experienced Duty Manager VNY to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth and efficient delivery of our services to our customers.
Key Responsibilities:
- Provide day-to-day leadership and direction to deliver consistent, safe, reliable operations and service
- Lead and direct all service deliveries and provide service recovery when necessary
- Correspond with customers regarding various issues such as tenant relations and transient sales
- Lead and conduct shift briefings with subordinate supervisors and employees
- Ensure base shift scheduling matches customer demand
- Acts as company liaison in matters related to the airport community
- Comply with and ensure accountability for Company policies and procedures related to customer service standards, ramp, safety, and security procedures
- Meet, greet, and assist customers with hotel reservations, ground transportation, catering and other services
- Ensure a culture that promotes safety through daily observation, shift briefings, routine audits, maintenance of SHEBBA, monthly safety meetings, training and documented safety procedures
- Formulate procedures for use in event of aircraft accidents, fires or other emergencies
- Ensure a culture that promotes customer loyalty by creating an environment of increased employee engagement
- Maintain relationships with vendors
- Oversight of GSE and facility maintenance operations
- Conduct accident investigations to determine root causes, including all reporting involved with the incident
- Administer the Computer Based Training program for the base, as well as any on the job training needed
- Oversee fuel quality control activities at the base
- Perform leadership functions such as conducting annual reviews, making hiring decisions, and managing performance of direct reports
- May perform tasks such as time and attendance administration, and processing new employees
Requirements:
- Bachelor's Degree from a four-year college or university or five (5) to ten (10) years related experience and/or training; or equivalent combination of education and experience
- Must possess a valid state driver's license
- Must possess strong interpersonal, oral and written communication skills
- General knowledge of business management and accounting
- Proficient with personal computers and Microsoft office products
Benefits:
- Medical/prescription drug, dental, and vision insurance
- 401(k) plan with company match
- Generous paid time off and holidays
- Tuition assistance
- Limitless opportunities for training and development