Customer Service Representative

4 weeks ago


Rochester, New York, United States PrimeSource Building Products Full time
Customer Service Specialist Job Description

PrimeSource Building Products Inc., a leading wholesale distributor of building supply products, is seeking a Customer Service Specialist to support its Inside Sales Department.

This role will provide administrative support for the Inside Sales function, including:

  • Entering sales team calls and warehouse orders to ensure 99.9% order accuracy
  • Processing RMA's and coordinating with operations to determine if returns are necessary
  • Entering credits into the system and coordinating with operations to determine if credits are warranted
  • Handling Home Depot and Lowes calls and coordinating with operations when necessary
  • Coordinating BMG orders with Territory Managers and the BMG support team
  • Assisting customers find the will call office to pick up orders
  • Acting as a phone tree backup for the sales team, handling overflow calls and customer service calls
  • Supporting product literature and marketing materials for customers and the sales team
  • Communicating route code changes to the sales team and coordinating with operations on missing route codes on customer files
  • Supporting the Inside and Outside Sales Teams with urgency
  • Utilizing CRM systems to document calls and customer interactions
  • Completing daily work tasks diligently and efficiently

Requirements:

  • High school diploma or general education degree (GED)
  • One to three years of sales or telemarketing experience preferred
  • Strong PC skills, including Windows and MS Office
  • CRM systems and company reporting software experience
  • SAP experience preferred
  • Ability to learn new technology quickly
  • Excellent verbal and written communication skills

Benefits:

  • 401(k) plan
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Monday to Friday

Pay: $20-22/hour

Work Location: In-person

PrimeSource Building Products Inc. is an Equal Opportunity Employer and is committed to providing a workplace free of discrimination and harassment.



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