Customer Service Representative
3 weeks ago
Cannon Industries
A global company with headquarters in the United States, Cannon Industries is a leading provider of sheet metal and custom weld fabrication services. Our commitment to quality is unwavering, with certifications such as QS:9000, ISO:9002, and TS:16949.
Job Summary:
We are seeking a highly skilled Customer Service Representative to join our team. The ideal candidate will have a minimum of 2 years of customer service experience in an administrative setting, with excellent phone communication skills and the ability to navigate a computer database.
Key Responsibilities:
- Communicate with customers regarding order status, delivery schedules, and product information.
- Monitor customer websites for purchase orders, schedule changes, and quality information.
- Handle customer inquiries and resolve issues in a timely and professional manner.
- Provide daily updates to customers on shipment and delivery information.
- Maintain accurate records of customer interactions and orders.
Requirements:
- Minimum 2 years of customer service experience in an administrative setting.
- Excellent phone communication skills.
- Ability to navigate a computer database.
- Attention to detail and organizational skills.
Working Environment:
Cannon Industries is a drug-free, smoke-free, and alcohol-free work environment.
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