Food and Beverage Operations Manager

3 weeks ago

Brimley, United States Bay Mills Indian Community Full time
Job Summary

We are seeking a highly skilled and experienced Food and Beverage Supervisor to join our team at Bay Mills Indian Community. As a key member of our hospitality team, you will be responsible for ensuring exceptional customer service and maintaining high standards of food and beverage quality in our upscale operations.

Key Responsibilities
  • Provide exceptional customer service and ensure that patrons receive a superior experience in all food and beverage outlets.
  • Supervise and train staff to maintain high standards of service quality, cleanliness, and productivity.
  • Monitor and maintain food and beverage sequence of service, including monitoring guest alcohol consumption and providing intervention when necessary.
  • Identify and address service staff who require assistance in compliance with guest service standards and additional training.
  • Implement new service practices to increase customer satisfaction and enhance the value of our products and services.
  • Maintain cleanliness and sanitation levels of dining rooms, beverage service areas, and service stations to meet Inter-Tribal Council required ratings.
  • Assist in identifying problem items requiring repair and maintenance of all equipment and operational elements of outlets.
  • Ensure that employees report and/or depart at scheduled times while observing proper uniform, hygiene, and coordinated breaks.
  • Maintain proper inventories of related food and beverage products supporting dining room areas and beverage service areas.
  • Ensure the quality levels of food and beverage products and maintain quality standards in production, services, facilities, and guest satisfaction.
  • Work with Security and Surveillance teams to maintain processes and integrity of policy and service in a highly regulated environment.
  • Exhibit a positive and involved team attitude to all and promote positive relations through an environment that encourages open communications, trust, and mutual respect.
  • Supervise food service and production employees in a professional and humanistic manner to develop teamwork and achieve projected goals.
  • Train and coach staff while reviewing progress, providing feedback, and guidance while holding people accountable.
  • Conduct staff assessments, scoring, and periodic reviews.
  • Interview and evaluate employment applicants screened by the Human Resources Recruiter and hire the best available qualified applicants for the needs of the business.
  • Conduct training and development of the food and beverage team.
  • Maintain accurate records and reports, including end-of-day reports, leave requests, late/absent reports, performance evaluations, staff attendance records, employee status changes, corrective actions, labor requests, accident/injury reports, and other required paperwork.
  • Attend all mandatory trainings designated by the Human Resources Department and/or immediate Supervisor, including TIPS and Title 31 training.
  • Perform and ensure compliance with the Bay Mills Gaming Commission Rules and Regulations.
Requirements
  • High School diploma or equivalent required; Associated Degree in a relevant field desired.
  • One to three years' supervisory experience in maintaining a high level of service quality, high volume operations, and cleanliness in an upscale hospitality operation.
  • Experience in serving large numbers of persons and providing a superior experience.
  • Ability to obtain a gaming license through the Bay Mills Gaming Commission and maintain eligibility throughout employment.
  • Positive, outgoing personality.
  • Strong administrative, organizational, and communication skills as demonstrated through past work experience.
  • Excellent working knowledge of computers and Point of Sales (POS) systems.
  • Ability to lead by example, work alongside fellow employees to ensure proper presentation, and enforce teamwork.
  • Excellent past work record, including attendance.

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