F&B Supervisor

Job Summary:

The F&B Supervisor is responsible for overseeing the daily operations of the food and beverage department at Bay Mills Resort & Casinos. This includes supervising staff, ensuring exceptional customer service, and maintaining high standards of cleanliness and sanitation.

Key Responsibilities:

• Supervise food service and production employees to ensure exceptional guest satisfaction and high-quality food and beverage products.
• Monitor and maintain food and beverage sequence of service, including monitoring guest alcohol consumption and providing intervention when necessary.
• Interact with customers to determine level of satisfaction and identify areas for improvement.
• Implement new service practices to increase customer satisfaction and enhance the value of products or services.
• Assist in identifying problem items requiring repair and maintenance of all equipment and operational elements of outlets.
• Ensure compliance with Bay Mills Gaming Commission Rules and Regulations.
• Perform other duties as assigned within the scope and complexity of this position's essential functions.

Requirements:

• High School diploma or equivalent required; Associated Degree in a relevant field desired.
• One to three years' supervisory experience in maintaining a high level of service quality, high volume operations, and cleanliness in an upscale hospitality operation.
• Experience in serving large numbers of persons and providing a superior experience.
• Must be able to obtain a gaming license through the Bay Mills Gaming Commission and maintain eligibility throughout employment.
• Positive, outgoing personality and strong administrative, organizational, and communication skills.
• Excellent working knowledge of computers and Point of Sales (POS) systems.
• Leads by example and works alongside fellow employees to ensure proper presentation and enforce teamwork.

Physical Requirements:

The employee is regularly required to stand for extended periods of time and must be able to lift and/or move up to 100 pounds while frequently lifting and/or moving up to 75 pounds.

The employee is regularly exposed to dust and cold when working in the freezer and coolers and may experience cuts, burns, sprains, and strains.

Working Conditions:

The employee is regularly exposed to marked changes in temperature and humidity and moving machinery, moderate noise, heat, cold, smoke, and hot surfaces involved in cooking food, grease, and dirty surfaces, use of caustic chemicals.